I applied online. The process took 3 days. I interviewed at Discover in Apr 2015
Interview
Overall the first interview was tough. The second was significantly easier, but slightly intimidating. When preparing for the interview be ready to overcome many objections and defend why you feel a certain way. Overall though it was a pleasant experience.
Interview questions [1]
Question 1
Explain a time where you had great and a time you had a negative customer service experience.