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      Dropbox

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      User Operations Analyst Interview

      4 Apr 2014
      Anonymous interview candidate
      No offer
      Negative experience

      Other User Operations Analyst interview reviews for Dropbox

      User Operations Analyst Interview

      20 Jun 2014
      Anonymous interview candidate
      Austin, TX
      No offer
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Dropbox in Mar 2014

      Interview

      Applied online which required a Dropbox account. Was contacted by email to schedule a phone interview. They use a single email address for all communication seemingly to shield unwanted contact. Once it was scheduled, I was emailed a spreadsheet of a sample set of ticket IDs, unix epoch times, and two letter country codes (which over half were blank). I wrote a script to convert the times and country codes to a human readable format, then organized the data to show number of tickets for every country on every day within the sample set. Created an Excel spreadsheet and made charts to visualize the data and then made a one page summary of my analysis. During the phone interview, it was made apparent to me that the interviewer did not review my spreadsheet and went only by my summary. I recapped my summary trying to give an estimation of how to organize their team with such poor data. It was very uncomfortable to make any recommendation as there's no indication of how their team is run. Interviewer seemed to stick to a well-rehearsed script, even when an introduction about themself. A day later, I was told they were not moving forward. BTW the source data and 'detailed' analysis is on github. Save your time and just use that, because they obviously don't value your time.

      Interview questions [1]

      Question 1

      What inspired to go to your school of your choice?
      1 Answer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at Dropbox (Austin, TX)

      Interview

      I was contacted by a member of the User Ops team after submitting an application+internal referral; went through an initial phone screening interview where i was asked very typical questions posted by others (why did I choose my school, why Dropbox, what would I improve, favorite part, most used feature, no toaster question). A few days later, I was extended an in person interview at Austin. Very accommodating, went at the end of a week, interview was early afternoon, out after about 2 hours and talking to 4 team members+recruiter. Very relaxed process, not intimidating, people seemed interesting and the office was very laid back. Mix of process and personal questions (explain technical aspects simply vs. personal details)

      Interview questions [1]

      Question 1

      The most difficult question is probably to explain their technology simply, such that a child or Luddite would understand. They are definitely looking for thought process and logic, and want you to explain as much out loud, while staying relevant and clear. Try to think this one out beforehand!
      Answer question
      4

      User Operations Analyst Interview

      20 Mar 2014
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Dropbox

      Interview

      I applied online and was asked by a recruiter to schedule a first-round interview with a senior member of the User Ops team. I had a overall negative experience, as the recruiters were very non-responsive and curt--especially for a startup company. In addition, my interviewer seemed very unimpressed with any of my answers, even though most of the interview was spent discussing a time-intensive assignment that had to be completed prior to the discussion. My experience has been very negative compared to the other tech firms (Google, Amazon) I've interviewed with.

      Interview questions [1]

      Question 1

      Why did you choose the college you went to? And the major?
      Answer question