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      Technical Support Specialist Interview

      17 Aug 2020
      Anonymous interview candidate
      New York, NY
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied online. The process took 1+ week. I interviewed at Duda (New York, NY)

      Interview

      Short interview on the phone followed by a 3 hour test. Then interview with head of department in which they also ask technical questions and an interview with the department overseas head - included scenario questions

      Interview questions [3]

      Question 1

      test inqluded troubleshooting problems for a user on thier website sing the website help section. also ask about abilitied of website which you will need to search for
      Answer question

      Question 2

      scenario question - how to deal with an angry costumer and how to deal with a costumer that wants phone help that is not included in his plan.
      Answer question

      Question 3

      what is aso and api. explain the different http protocols. write some code and also explain what somr javascript code does
      Answer question
      2

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