Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Empower

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Empower reviews | Empower jobs | Empower salaries | Empower benefits | Empower conversations
      Empower interviewsEmpower Customer Service Representative (CSR) interviewsEmpower interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Customer Service Representative (CSR) Interview

      5 Nov 2025
      Anonymous employee
      Phoenix, AZ
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Empower (Phoenix, AZ) in Oct 2025

      Interview

      The interview process took about 2 weeks. There were two interviews in a matter two weeks. They do require a background check and drug test. I really appreciated how communicative and secure they have been. I'm definitely excited to start.

      Interview questions [1]

      Question 1

      The company is big on customer service, so they ask questions regarding your previous interactions with customers. Be sure to answer the questions honestly.
      1 Answer

      Other Customer Service Representative (CSR) interview reviews for Empower

      Customer Service Representative (CSR) Interview

      28 Oct 2024
      Anonymous interview candidate
      Declined offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at Empower in Sept 2024

      Interview

      Negative experience. During the interview I thought to myself “I don’t want this job!” Interviewer didn’t turn on camera. He asked questions such as “what would previous managers say about your attendance?” Gave me bad vibes. Clearly they have issues with attendance and high turn over. He described the job as being “tethered to your pc and being available at all times.” No thanks!

      Interview questions [1]

      Question 1

      Have you used a browser before? How many screens have you used? What would previous managers say about your attendance?
      Answer question
      1

      Customer Service Representative Interview

      11 Apr 2024
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 3 months. I interviewed at Empower

      Interview

      I felt like the interview went well, just to get an email rather quickly, that I wasn’t selected. Not sure why, it was typical interview questions, nothing out of the ordinary. I was very detailed and used good examples , and have more than enough skills and experience to do the job. Probably was racist! Thanks for wasting an hour of my time, I’ll never apply with Empower again!

      Interview questions [1]

      Question 1

      Why are you interested in this position?
      Answer question
      3

      Top companies for "Compensation and Benefits" near you

      avatar
      Citi
      3.6★Compensation and benefits
      avatar
      J.P. Morgan
      3.8★Compensation and benefits
      avatar
      Goldman Sachs
      3.6★Compensation and benefits
      avatar
      Morgan Stanley
      3.6★Compensation and benefits