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      Customer Success Manager Interview

      1 Apr 2025
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Forrester in Apr 2025

      Interview

      The job description for this role stated $73k-$120k - quite the range. On my initial phone screen, the recruiter said it was a firm $73,000 with no flexibility. I'd be taking a step backwards even at $120k. Complete waste of a candidates time.

      Interview questions [1]

      Question 1

      What are you targeting for your compensation?
      1 Answer

      Other Customer Success Manager interview reviews for Forrester

      Customer Success Manager Interview

      21 Oct 2025
      Anonymous interview candidate
      Cambridge, MA
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 5 weeks. I interviewed at Forrester (Cambridge, MA) in Jun 2025

      Interview

      Interview process was really long, took over a month, had 5 rounds which included a 1 hour presentation. The final round which is typically 2-3 candidates max, had 6 candidates. Feedback was super vague.

      Interview questions [1]

      Question 1

      They asked me to perform a QBR presentation with 4 managers.
      Answer question

      Customer Success Manager Interview

      14 May 2024
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Forrester in Apr 2024

      Interview

      submitting cv, introductory call, followed by an interview with the manager, and then a case study. The day before the first interview, the interview invite was postponed to the following day without the interviewer informing me, which was not the best since an email could have been nice. I was rejected after the introductory which only lasted 15-minutes and I got asked only three questions (tell me about your experience, salary expectations, and visa sponsorship for the UK). Working for their direct competitors, Rejection at this stage (e.g., only after a 15-minutes conversation) was unexpected I thought that my skills would align quite well with the job requirements. Hence, I politely replied to the rejection email asking for feedback, but I never got a reply from them....

      Interview questions [1]

      Question 1

      Tell me about yourself, salary expectations, whether or not I need a visa
      Answer question

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