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      Frontier

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      Customer Service Agent Interview

      15 Nov 2024
      Anonymous employee
      Umhlanga Rocks
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. The process took 1 day. I interviewed at Frontier (Umhlanga Rocks) in Nov 2024

      Interview

      The interviewer may ask you to introduce yourself and share some information about yourself Assessments You may need to pass typing tests and literature questions to test your knowledge Interview You may have a one-on-one interview with the interviewer Assignments and fingerprints After passing the interview, you may need to complete assignments and provide fingerprints

      Interview questions [1]

      Question 1

      Why should they hire me
      1 Answer

      Other Customer Service Agent interview reviews for Frontier

      Customer Service Agent Interview

      5 Sept 2024
      Anonymous employee
      Umhlanga
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied in-person. I interviewed at Frontier (Umhlanga) in Sept 2024

      Interview

      The Interview process was bit tough and tense because it’s an interview and you have to answer to unknown questions which can be a bit tricky but all you need is Positivity, Strength and Courage. But it was fun too, I really enjoyed my interview with my interviewer.

      Interview questions [1]

      Question 1

      What would I do if a client is not happy about the service and they are frustrated?
      1 Answer

      Customer Service Agent Interview

      3 Jan 2017
      Anonymous employee
      Provo, UT
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Frontier (Provo, UT) in May 2015

      Interview

      The group interview was clearly just to weed out drug addicts and felons. Reasonable, given it was to be a financial call center. As long as you didn't leave when they mentioned the drug test, you got a callback within 24 hours. Drug test was offsite at a later date and could be postponed a week or two. Second phase was an in person one on one interview with a manager from the floor. Wear a tie to that one and make sure that person remembers your name in a good way and you've got a great gig.

      Interview questions [1]

      Question 1

      They asked the usual stuff at the individual interview, like what's a time you had an issue at work you had to overcome.
      Answer question
      1

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