I applied online. I interviewed at GEICO (Los Angeles, CA) in Sept 2014
Interview
2 phone interviews were standard and easy. They want to verify you can communicate well and are looking into this for the right reasons.
You are required to take a Caliper personality assessment. Easy, just make sure your answers are consistent - they'll recommend a position that best fits your personality e.i. sales, customer service, claims.
Called in for a skill set assessment test - typing and multi-tasking test. MAKE SURE CAPS LOCK IS OFF prior to the typing test. The multi-tasking test requires you to simply organize incoming calls and/or emails into three different categories in a fake medical software program. Be patient and calm with it. Just remember ALWAYS submit the phonecall/email into the system, even if its not %100 completed prior to time running out.
Was told that I passed. Scheduled me for an interview for two weeks down the line. Granted the hiring date wasn't for another month at that point in time. Waiting for the interview day.
Interview questions [1]
Question 1
SImply look/listen for key words during the multi-tasking test.
I applied online. I interviewed at GEICO (Fort Lauderdale, FL) in Apr 2021
Interview
Fairly Easy, they will ask you situational questions that describe your judgement and will allow, them to understand your rationale in very difficult situations. They describe the role of the position and how you will deal with customers on a daily
Interview questions [1]
Question 1
Tell me about a time that you faced a difficult situation and how did you deal with it?
I aced the computer-based test. It was stuff that I knew from my years in retail. During the first interview, I was told that they could not find a manager for the second interview and excitedly told me if I did not hear from them to call them Friday of that week. That day I was sent a denial in an email and was frankly disappointed that they got my hopes up for a second interview.
I applied online. I interviewed at GEICO (Lakeland, FL) in Aug 2020
Interview
Very long interview process. After applying you are invited to do a personality test and run a simulation program to test multitasking. You are then scheduled to do a phone interview that lasts about an hour mostly focusing on what you would do in hypothetical situations and previous work experience. After this, you are scheduled for a role-play interview online which can be very tricky and definitely the hardest part of the interview process, try to read the documents provided thoroughly and take notes. After that you do a video interview with a hiring manager answering further questions. I took me about 2 weeks but you can theoretically schedule everything in the same day.
Interview questions [1]
Question 1
Give an example of a situation where you had to had to persuade a coworker