I applied online. The process took 1 day. I interviewed at GEICO (Seattle, WA) in Oct 2021
Interview
I received two phone calls from Geico Recruiters about the Customer Claims Specialist. I was apprehensive about pursuing another company because of my schedule of seniority based and having weekends off. I decided to call Geico back after the second phone a day after to find schedule the phone interview. (What else do I have to lose right?)
The individual from Arizona calls me back to setup the interview. She asks me if I'm available the next morning and to make sure to watch the video of the job overview she's going to send me. Otherwise they will be unable to interview me.
I waited all day in anticipation for the video that apparently will not work on a cell phone. Nothing all day. I call back before the office closed to ask if they had my information right. (Went to a voicemail every single time.)
The next morning and no phone call at the time that was scheduled. I called back to reassure I had the current time. Again. I reach another voicemail. I left a message to receive no phone call. The same evening I received a call telling me I had not been selected to move forward.
IN RETROSPECT. IT WAS A COMPLETE WASTE OF TIME! IF YOU ARE GOING TO PRESENT YOURSELF AS A PROFESSIONAL COMPANY, BE PROFESSIONAL ENOUGH TO RETURN PHONE CALLS.
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Other Customer Service Representative interview reviews for GEICO
There are two rounds. The first round is virtual and they ask about your background and if you can handle the process. For the second-round, You will shadow someone for 20 minutes then proceed for a 40 minute interview. There are a lot of situational questions.
I applied online. I interviewed at GEICO in May 2026
Interview
You first fill out an assessment test. The assessment test isn't difficult; there are a few parts to it. First is the reading tables section. It asks you a question about the table and based on that you pick one of the four answers. This part is timed so you want to pace yourself a little bit. The other part is picking the statement that describes you the best, then the second-best statement out of three statements. Overall, this did not take long.
I applied through other source. The process took 2 weeks. I interviewed at GEICO
Interview
Straight forward. There are 2 interviews, must pass 1st to get 2nd. 2nd interview is more detailed and is on site. 1st interview is via zoom. 2nd interview about 45 minutes to an hour