Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Genesys

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Genesys reviews | Genesys jobs | Genesys salaries | Genesys benefits
      Genesys interviewsGenesys Technical Support Engineer interviewsGenesys interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Technical Support Engineer Interview

      25 Jun 2018
      Anonymous employee
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through a recruiter. The process took 3 weeks. I interviewed at Genesys in Jun 2018

      Interview

      You'll receive a phone call interview If you pass it, follow up by face to face interview Lastly, the result. The person who interview me are friendly and makes me feel more comfortable during the interview session.

      Interview questions [1]

      Question 1

      What is SIP?
      1 Answer
      2

      Other Technical Support Engineer interview reviews for Genesys

      Technical Support Engineer Interview

      13 Jul 2022
      Anonymous interview candidate
      Dublin, Dublin
      No offer
      Negative experience
      Average interview

      Application

      The process took 4 weeks. I interviewed at Genesys (Dublin, Dublin) in Jun 2022

      Interview

      Initial Call was a phone screening which was ok took about 10-15mns. Second process was a technical interview which included very little technical skills at all more interpersonal skills all about you as a person and how would you perform as a person on different situations nothing relevant to the position with regards to technologies e.g javacript html css Take Home Assignment I was then giving a take home Assignment to do which was straight forward and I managed to get done the time for this was one week. Two days later when I submitted I got an email saying I had being rejected for the final interview.. When I asked to recruiter why I was rejected I was informed while I had submitted the assignment someone else had already been giving an offer and then accepted when I sibmitted. What I am more dissapointed about is the fact that I spent time on the assignment etc. I was giving a week I was told there were no bonus's for sending the assignment in early. I guess as a candidate it night have just been a single bad experience

      Interview questions [3]

      Question 1

      Tell me about yourself.
      Answer question

      Question 2

      what three good qualities do you have
      Answer question

      Question 3

      What three bad qualities do you have
      Answer question
      1

      Technical Support Engineer Interview

      1 Feb 2019
      Anonymous interview candidate
      London, England
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Genesys (London, England) in Nov 2018

      Interview

      - Phone interview prior with quick technical/telephony skills and background to the 2nd stage conducted face to face - 2nd stage interview involves list of networking (TCP, UDP, etc.) and IT (DNS, Database, OS, etc.) and Telephony (SIP, RTP, etc.) questions and to assess general problem troubleshooting skills in given scenarios Interview experience: - Technical part of the interview was good and comfortable, but the later stage with the higher management/director was pretty unnerving and awkward, he had a rather dismissive and negative attitude right from the start and was rude with his implications and general attitude towards my . He looked set on aiming to derail my chance on the position and due to this overall negativity I felt quite uncomfortable carrying on the interview with him and I felt it horribly affected how the interview went further on and not getting positive result.

      Interview questions [1]

      Question 1

      Q: -Definition of DNS function, Database, differences between TCP and UDP - Description of SIP call messages flow - etc.
      Answer question

      Top companies for "Compensation and Benefits" near you

      avatar
      Capgemini
      3.7★Compensation and benefits
      avatar
      Cisco
      4.0★Compensation and benefits
      avatar
      Salesforce
      4.4★Compensation and benefits
      avatar
      Bloomberg
      4.0★Compensation and benefits