I applied through university. The process took 3 weeks. I interviewed at H&R Block (Troy, MI) in Aug 2013
Interview
Easy phone interview, take a test online, meet the manger got the job 6 hours after interviewed. Go through 2 weeks of training and off you go sink or swim. Management was bit disorganized.
I applied online. The process took 2 weeks. I interviewed at H&R Block (Kansas City, MO) in Oct 2017
Interview
Phone interview was pretty technical, however the in person interview was pretty easy going. Questions were primarily about "tell me a time when..." and what customer service experience you have had.
I applied through a recruiter. The process took 1 week. I interviewed at H&R Block (Kansas City, MO) in Jan 2017
Interview
Recruiter was excellent and knowledgeable. Interview with manager was candid yet relaxed. Best I've experienced in years. Management presented a very hands-off approach: "I trust my employees know their job. If you've been hired, I trust you know how to do it and will seek out help or assistance as needed." Also "our support is from 7AM - 6PM. As long as you come in between 7AM and 9AM and work your hours, I don't care when exactly that is".
Interview questions [1]
Question 1
While not required, would you be interested in overtime and/or occasional weekend work?
