The hiring process and interviewing period took over two months and six interviews. The role was similar to an Operations Call Center Manager, managing supervisors and poised to help clean-up their customer service.
Phone interview; in-person interview with recruiter; interview with vice president; interview with head of HR; several more interviews with VP; interview with President.
Entire process was very slow and each step was nearly two weeks apart. This was new position and the company has a tradition of hiring internally, but chose to post this position as external as well.
I made it to the final round of interviews and everything was very positive and the VP was giving me extensive company information, even concerning specific employees. However I believe, the President chose to hire internally.
The way this company processes is by getting most of its customers via 3rd party real estate agents who tack a home warranty on a loan. Customers do not realize the poor customer service this company delivers poor customer service. Their ratings are among the worst in the industry, specifically because they tend to promote from within and not develop talent in an adequate way.
Overall, a very stressful and confusing and misleading experience. The company was recently acquired by Service Master and is undergoing massive policy changes which has lead to a chaotic environment.
