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      Customer Success Manager Interview

      19 May 2020
      Anonymous employee
      Cambridge, MA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 3 months. I interviewed at HubSpot (Cambridge, MA)

      Interview

      I was referred by a friend/old colleague in early February, and submitted my cover letter and resume. Shortly after, a call was set up with a recruiter. We spoke for about 30 minutes about my experience and goals and she scheduled me to meet with the hiring manager. We also spoke for about 30 minutes and she indicated they would like to bring me in. I met with 3 managers and a director about 4 weeks later, and then the VP a few days after this. I received feedback after each interview, which was incredibly helpful in understanding where I was in the process. At this point, however, the process was put on pause while Hubspot assessed headcount in the midst of COVID-19. My recruiter was very reassuring throughout, and after a couple of weeks I was scheduled to have one more conversation and presentation of a case study to a hiring manager. I received an offer a few hours later. My journey was unconventional due to COVID-19, but I really appreciated the transparency, support, and feedback that I received along the way. I would not have expected such a positive outcome during such an unpredictable time, but also felt reassured that Hubspot is being very thoughtful and strategic about its forward trajectory.

      Interview questions [1]

      Question 1

      Why Hubspot? (This was asked several times, so ensure you have thought about this carefully)
      Answer question
      14
      avatar
      HubSpot response
      6y
      Thanks so much for such a thoughtful review, and we're so glad you decided to join us. Our leadership team has been incredibly thoughtful in navigating our business growth in the wake of COVID-19, and I'm so proud that our team brought the same level of empathy and transparency to your process. Welcome to HubSpot, and stay well! Best, Becky

      Other Customer Success Manager interview reviews for HubSpot

      Customer Success Manager Interview

      14 Oct 2025
      Anonymous interview candidate
      Dublin, Dublin
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at HubSpot (Dublin, Dublin)

      Interview

      Initial call, call with team leader, case study to present to team afterwards. Everyone was friendly and positive. They have lots of resources online to use as well to prepare for your call.

      Interview questions [1]

      Question 1

      Describe inbound marketing and how it helps businesses
      Answer question
      1

      Customer Success Manager Interview

      22 Jun 2025
      Anonymous employee
      Bengaluru
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at HubSpot (Bengaluru)

      Interview

      1. HR screening 2. Hiring Manager 3. Assignment/Roleplay 4. Culture fit rounds 1. Hiring Manager 2. Senior Manager 3. Internal Stakeholder The last three rounds are considered as one and the evaluates the candidate on various aspects of company culture.

      Interview questions [1]

      Question 1

      Why do you want to work at HubSpot?
      Answer question

      Customer Success Manager Interview

      9 Apr 2025
      Anonymous interview candidate
      Tokyo
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at HubSpot (Tokyo)

      Interview

      45-minute interview with HR person, followed by a 1-hour interview with the CSM Manager.All interviews will be conducted online.Before the HR meeting, you will receive a link to the culture code, which outlines their values and culture.

      Interview questions [1]

      Question 1

      Could you tell us about the challenges you're currently facing with the clients you're handling? What is the toughest feedback you've received from a colleague, and how did you respond to it?
      Answer question