HubSpot Reviews

Updated 10 Jul 2020

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4.7
95%
Recommend to a Friend
99%
Approve of CEO
HubSpot CEO & Founder Brian Halligan
Brian Halligan
963 Ratings
Pros
Cons
  • "This isn't to say that the work-life balance is bad (it isn't)(in 57 reviews)

  • "Fast growth creates some growing pains -- like needing to develop new managers/leaders(in 44 reviews)

More Pros and Cons
  1. Helpful (1)

    "Excellent Company"

    5.0
    Current Employee - Anonymous Employee 

    I have been working at HubSpot part-time

    Pros

    Excellent people, good culture, treat employees well.

    Cons

    Culture can be a little full on at times.

    HubSpot Response

    April 5, 2019Chief People Officer

    Thanks so much for the feedback and glad to hear you think folks are treated well. Our culture can indeed be a bit full on at times, thanks for your honesty there and for your help growing HubSpot better. Sincerely, Katie

  2. "Volunteer"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at HubSpot

    Pros

    To get skills, knowledge and experience via work And good thing you can take to afriend is love that is support like when he or she is sick or hard confirmation

    Cons

    Natural conditions like death, sickness and others

    Continue reading
  3. Helpful (1)

    "Good Company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at HubSpot full-time

    Pros

    Good pay + perks, interesting technical problems, excellent colleagues.

    Cons

    Culture is very positive/gung ho - can be a little much at times.

    HubSpot Response

    April 5, 2019Chief People Officer

    Thanks for the feedback, not sure how this got lost in the shuffle, but I'm so sorry for the delay in responding. Really appreciate your callout on pay and perks, but also the technical challenges-the problems we solve every day make work so much more interesting. I think you're right that sometimes our culture can feel a bit gung ho, hopefully that has softened a bit over time, but either way appreciate the note and callout. Thank you for all that you do for HubSpot and sorry again for the delay here! -Katie

  4. "Supporting of employees during uncertain times"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HubSpot full-time for more than a year

    Pros

    I've never been more proud to work at HubSpot than the last six months. In a time when the world is wildly uncertain and scary, HubSpot has gone above and beyond to communicate, be transparent, and support not only employees, but their families, our customers, partners and larger community. It's pretty rare you find an employer of this size able to adapt to the times, and be so understanding and empathetic of people's situations.

    Cons

    There's some lack of clarity around career growth, but I do know that it's in the works to better map it out for our department so people have a clear idea of what it takes to get to the next level.

  5. "Great Company"

    5.0
    Former Employee - Business Development Representative in Boston, MA

    I worked at HubSpot full-time

    Pros

    Awesome benefits, work culture, and pay. Overall great company

    Cons

    None as of right now!

  6. COVID-19

    "A company that truly focuses on employee’s wellbeing and development"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager in Singapore
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HubSpot full-time for more than 5 years

    Pros

    - Senior management is thoughtful about helping customers, partners and employees tide through difficult times with Covid-19 - Clear, transparent communications at all time that remove unnecessary anxiety from employees during uncertain time - Launched training programs to up-skill customer success and support teams so that employees can serve customers better when Covid-19 passes

    Cons

    - Fast paced environment which honestly doesn’t suit everybody - Smart, ambitious colleagues can be a cause of peer pressure

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  7. COVID-19
    Helpful (3)

    "So impressed with Onboarding!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Enablement in Cambridge, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HubSpot full-time for less than a year

    Pros

    Culture is taken more seriously than anything else. Day one, we were told unequivocally that Black Lives Matter, that they understand they have work to do internally and need to do better at helping externally, and they are amplifying the voices of their BIPOC consistently. They take Diversity, Inclusion & Belonging extremely seriously as both a part of their culture as well as their business model. I've never been so impressed with a company's transparency and I am only one week in. The benefits are largely standard, but their unlimited paid time off policy is not a trap like many companies. I've heard several leaders say things like "you should try to make sure you take AT LEAST a week total per quarter" or "we have mandatory mental health days." They pay much more fairly than several prominent tech companies in the area. They have incredible remote capabilities that have made them very versatile and ready for Covid-19. I have no doubts that they will be at the front of leading the world into the new normal of corporate business and saas.

    Cons

    I don't know of any at this time. I know that it's not perfect, but I love that they will say that and are actively working to adapt themselves. Onboarding is exhausting, but it should be calmer after that period.

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    HubSpot Response

    June 23, 2020Chief People Officer

    Thank you so much for the review, for being part of our enablement team, and for the callout of our focus on both Black Lives Matter and mental health. One of the things we try to do in onboarding is reflect what's happening in the world around us, so glad to hear you felt the love there--so glad you're on our team, and thanks for the feedback! -Katie

  8. "Good"

    4.0
    Current Employee - Tech Lead in Cambridge, MA

    I have been working at HubSpot full-time

    Pros

    Good company culture. Enjoy working there.

    Cons

    Not many cons right now.

  9. Helpful (2)

    "The Reviews Are True!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support Specialist in Cambridge, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HubSpot full-time for less than a year

    Pros

    - I've only been here for 6 months, and I'm already incredibly impressed with the company all-around, I'm so glad I accepted this role! - Timely compensation reviews (they increase your compensation per market basis, in addition to per performance basis) - No doors policy - You'll feel like a person, not a number - You're valued as you are, and feel like you belong - Incredible co-workers (by far the best part except perhaps the company itself) - The best company culture you could ask for (yes, it's real) - Remote-friendly (amazing remote team too!) - Long-term positive company outlook - Work/life balance (you're encouraged to take days off) - All upper management actually cares - Growth-mindset/mentality - Awesome on-boarding team - Personal and professional growth opportunities - Free books program - Tuition reimbursement - Unlimited vacation days (that you can actually use) - A bunch of other perks

    Cons

    - You have to be in the role for 12 months (1 year) before you can be promoted or apply for a role outside of the support rep area. - This role is hard, so it's not for everyone. Don't expect to slide by doing the minimum. If you take pride in your work, you'll succeed here. - As of spring 2020, starting salary is 40k a year, which some people don't like. - The product knowledge can be exhausting. You're not expected to know everything, but it's still a challenge. Just remember to relax, breathe, and do your best. Management understands and sees you as a human.

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    HubSpot Response

    June 22, 2020Chief People Officer

    Thanks for being such an incredible part of our team and organization-today we had a customer panel where the customers simply raved about Support, and you deserve it! I appreciate all that you do for our customers globally--you are all incredible. Totally hear you on compensation, we definitely hire folks for growth and invest a ton in training and opportunity, but more than fair push-thanks for all you do and for making the time to write a review, I appreciate it so much! Sincerely, Katie

  10. COVID-19
    Helpful (4)

    "Amazing place to work!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager, Renewal Management 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HubSpot full-time

    Pros

    HubSpot has done an incredible job moving its employees to a full-time remote work force during the COVID-19 restrictions. I feel so grateful to work for a company that prioritizes employee well-being and flexibility. The executive team has been so transparent as we all navigate this "new normal," and it is clear that every layer of the company values and makes decisions that are in line with our culture code, an impressive feat as we continue to grow.

    Cons

    None to share right now.

    HubSpot Response

    June 22, 2020Chief People Officer

    Thanks for being an important part of our renewal management team at HubSpot, you play such a pivotal role, especially for our customers right now. Grateful for your kind callout on the COVID-19 response, glad you're feeling the love we put into it-thanks for all that you do and for making the time to share this! I appreciate you, Katie

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