Customer Support Specialist applicants have rated the interview process at HubSpot with 3.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 51.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Support Specialist roles take an average of 16 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at HubSpot overall takes an average of 26 days.
Common stages of the interview process at HubSpot as a Customer Support Specialist according to 2 Glassdoor interviews include:
Other: 22%
Phone interview: 22%
Background check: 11%
Personality test: 11%
One on one interview: 11%
Group panel interview: 11%
Skills test: 11%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 3 weeks. I interviewed at HubSpot (Remote) in Oct 2021
Interview
It was fun and challenging, but I do think that it all narrows down to who likes you and who doesn't. I got a comment repeated back to me when I asked for feedback as to why I was not chosen in the final round. Also some of the interviewers were a little rude.
Interview questions [1]
Question 1
How do you react when you don't know the answer to a Customer's question?
The hiring process consists of an initial HR interview to assess cultural fit, followed by a technical interview to evaluate skills, and concludes with three separate one-on-one interviews with different managers expecting STAR responses.
Interview questions [1]
Question 1
Tell me about a time you had conflict with a coworker or colleague, and how did you overcome it?
It is a 5 step interview process, with the 1st one being a phone screening, then a video call/interactive assignment, and then finally three 30 minute back to back interviews for the 3rd and final round.
I applied through an employee referral. The process took 4 weeks. I interviewed at HubSpot in Apr 2026
Interview
Three rounds:
-Screening with recruiter
-Technical (live troubleshooting with a manager)
-Behavioral (3-30 minute interviews with managers)
The recruiter offers prep sessions before the 2nd and 3rd rounds. Take advantage of them as they’ll explicitly walk you through how to prepare.