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      Hyatt

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      Front Desk Associate Interview

      25 Feb 2011
      Anonymous employee
      Miami, FL

      Other Front Desk Associate interview reviews for Hyatt

      Front Desk Associate Interview

      10 Jul 2021
      Anonymous employee
      Austin, TX
      Accepted offer
      Positive experience
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 days. I interviewed at Hyatt (Miami, FL) in Feb 2011

      Interview

      So I applied online for the front desk postion on friday,HR called me on monday and asked if I would like to apply for the greeter/ deli attendant I said I would put it said oncall and I am looking for a full time postiion she told me one was opening up so I said sure she shecdule me for the next day wgich was tuesday I interviewed with her , then the F&B manager and assistant . It went well, Just be yourself talk alot about your customer experience.. I know It went well because he was smilling as I was talking then came the F&B director, that one went ok because he rushed me because he is a busy man but I charmed him as well..He told me he would let me know since I am the first one he interviewed for that postion.. Friday I got a call to give them my ss for background check to see if I am a law bindiing citizen.. wheew she called back in 3 hours to schedule an interview with me with the Hotel G.M , That was monday, monday came and I interviewed with the big boss, he was super frank, He kinda scared me..He asked me who I interviewed with and how did it go and before anyone gets hired he has to meet them, He spoke 90% of the ten min interview, he said he isnt afraid of firing and taking people out u can imagine how I felt not offered the job but be told about that.. All i could say was I understand..He said if I had any questions I said No, he shook my hands and said we will be in touch.. I was like OMG..those 3 days was driving crazy I couldnt sleep because I much rather been told I didnt get than to wait.. On thursday I got a call from the HR I got the Job!! woot woot woot!! Thank you good!! Just be witty, sassy, fun, great listener and naturally happy.. Be yourself! and you will get it.. Orientation is monday!! so excited I can sleep!!

      Interview questions [1]

      Question 1

      What had you heard about the Hyatt
      1 Answer
      2
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Hyatt (Austin, TX) in Aug 2019

      Interview

      Open office door interview. Met with both Assistant Managers. Questions were relatively simple, a few scenario questions. Had a short interruption from one of the maintenance people on site, gave me the idea that there's always something going on, things in motion to be addressed at any given time.

      Interview questions [1]

      Question 1

      Big hits on availability, asked how I would handle a guests distress or upset at an issue with their reservations, etc.
      1 Answer

      Front Desk Associate Interview

      3 Sept 2015
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied in-person. The process took 4 weeks. I interviewed at Hyatt in Sept 2015

      Interview

      I was called one evening to set up a time for a interview, I gave them the day and time. When I arrived, I was about 30min early and the person who was interviewing me had no problem seeing me sooner. The interview went very well, we made small talk that was welcoming and professional. After I interviewed with one, they gave me some forms to fill out and then I interviewed with a manager same day. After everything went well with both interviews the first person who interviewed me gave me a mini tour as she escorted me out to complete the interview.

      Interview questions [2]

      Question 1

      Give a time where you had a positive customer service experience
      Answer question

      Question 2

      describe a time when you had a goal to accomplish, what did you do to get it done and what where if any some obstacles you faced.
      Answer question