Initial phone interview with recruiter, follow up interview with Area Manager. I came back and shadowed the front staff for about an hour. Overall very easy, laid back environment. After the interview, the recruiter reached out to me with the offer.

First, you get an email to schedule a phone interview. After the phone interview, you get an in person interview with the area manager. They will ask you to shadow for two hours at a location to get a feel of the job and see if you like it. After that, they told me that they liked me and I had an appointment to meet with the Regional Director, but unfortunately, a few days later, they emailed me and said that the position had been filled internally.