I applied online. I interviewed at Insight Global (Cincinnati, OH) in Aug 2017
Interview
Very short 5 minute interview with around 12 technical questions relating to basic help desk job responsibilities. Fairly easy to average in difficult with regard to answering the interview questions. I felt that it was more of a screening to see if they'd like you to work in their workplace or not.
Interview questions [1]
Question 1
How would you deal with a upset client that submitted a ticket?
I applied online. The process took 4 days. I interviewed at Insight Global (North Bethesda, MD) in Feb 2022
Interview
The primary interview was over the phone with the staffing agency's recruiter. There was a second phone conversation with Insight Global's recruiting manager. The recruiter set up a virtual interview with their client's hiring manager. The interview with the client's manager took about half an hour. Insight Global's recruiter followed up on the interview the same day to see how it went. I can't remember if they called to let me know that the client decided not to hire me.
Interview questions [1]
Question 1
Insight Global asked me about my background to see if I met the qualifications for the position. The client asked me about my work history. The client asked me to describe a time when I had to handle a difficult customer.
I applied online. The process took 3 days. I interviewed at Insight Global (Atlanta, GA) in Sept 2021
Interview
1. Phone Call which was mainly a screening call to discuss pay and next steps of the interviewing process
2. Zoom Interview that mainly asked questions about customer service skills.
