I applied online. I interviewed at JetBlue (New York, NY) in Apr 2022
Interview
Virtual interview with seven question prompts. The questions given to me are listed below. You are given three minutes per question with one retry allowed. This is followed by two mind game quizzes.
Interview questions [7]
Question 1
Tell me about a significant challenge you've faced at work that required you to change your approach. What did you do? What were the results?
Please describe a time when you helped someone with a difficult situation by being compassionate.
Please describe the situation, how you demonstrated compassion, and the outcome.
Please describe a time you had to cope with a high-pressure or stressful situation at work or in school. Describe the situation, how you responded, and your approach. What was the outcome?
Tell me about a time when you experienced difficulty keeping a commitment you made due to other important priorities. Please describe the specific situation, your actions, and the outcome.
Please give an example of a time you witnessed an individual acting against established rules, policies, procedures, or safety protocols. What actions did you take, and what were the results?
Great service is about ensuring customer satisfaction. Describe a time you turned an unsatisfied customer into a satisfied customer. Please describe the situation, your actions, and the outcome.
Think about a time when you needed to learn a new skill or process in order to successfully complete a job or project. Please describe the job or project you were working on, what you did to complete the task, and what the outcome was.
I applied online. The process took 3 months. I interviewed at JetBlue (Long Island City, NY) in Apr 2023
Interview
I applied online and a few months later I received an email telling me to do a personality assessment as well as some brain games. Then a few weeks later I received an email to do a virtual interview where I recorded my answers to the questions and submit them. About two weeks after that I was invited to an in person interview at their headquarters in Long Island City, New York. You have to pay for your own travel. The face to face consisted of testing out a jumpseat harness, a reach test, and mingling with other applicants. Flight attendants spoke to us about JetBlue and their job while we waited for our turn to interview. It has been a while so I don't remember the interview questions, but I do remember having to read a short PA script out loud. Other people were interviewing in the same room. I was walked out and I knew I had gotten the job by the verbiage the interviewer had used with me afterwards. Within the week, I had gotten a call with my CJO to start training in a month. Drug test and background check required. Training is 5 weeks long. No roommates. Paid travel to and from training in Orlando, Florida. Meals are from the cafeteria at JetBlue University and you get about one day off a week.
Interview questions [1]
Question 1
Difficult experience at work and how did you handle it
I applied online. The process took 2 weeks. I interviewed at JetBlue (New York, NY) in Apr 2022
Interview
Very easy in-person interview in NYC. They seemed to hire most everyone who knew how to breathe. They definitely lived up to being laid-back like the airline, hiring people in converse, people in leggings as pants, people in other outfits that would get you instantly rejected at other airlines. I had a group Q&A about the company which was more like a big group conversation, people who didn't talk at all or interrupted very loud all got hired, so it didn't seem they put much weight to that. Then we waited in the hall as they pulled resumes to call names for the 1-on-1s. That was easy, they asked like 10 questions and it went really fast. It was in a conference room with multiple tables, so you had to interview in the same room as all the others, so be prepared to tune out the rest of the room and focus on your interviewer. After that, they said I was "moving on to the next step in the process" or something like that. They said it often. They never actually said I got a job offer, which was very strange. But then you go to a room to fill out papers on your phone and they say you'll get an email for the background check and then sent us to the bathrooms to do the drug testing. The actual CJO letter arrived in email with the background check. It was very strange that they never actually said congratulations or specifically that we got the job offer. The handful of people who didn't get the job offer, they were sent home after the 1-on-1. They were hiring a LOT and seemed very desperate to take anyone, the attrition rate is high and I actually attended training but at day 2 of orientation I learned some things that conflicted with other things, especially regarding company culture that I just couldn't morally stay there and be part of such culture without sacrificing my own morals.