JetBlue Reviews | Glassdoor.co.uk

JetBlue Reviews

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Found 1069 reviews

3.7
StarStarStarStarStar
Rating TrendsRating Trends
66%
Recommend to a Friend
70%
Approve of CEO
JetBlue CEO Robin Hayes
Robin Hayes
399 Ratings
Pros
Cons
  • "A lot of down time in between flights and that prompts the drama among crewmembers(in 40 reviews)

  • "Low "top out" for senior hourly employees compared to major airlines(in 39 reviews)

More Pros and Cons
  1. "Awesome company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Airport Operations Crew Member 

    I worked at JetBlue part-time for more than a year

    Pros

    Fly for free, able to purchase stock at a reduced rate

    Cons

    shift work, supplies to accomplish job, probation period, need rules in writing for probation very vague, needs more domestic flights besides core cities.

    JetBlue2019-05-16
  2. "Customer services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in New York, NY
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at JetBlue full-time for more than 9 years

    Pros

    I want to learn more about aviation

    Cons

    Good customer services,8 years of experiences

    Advice to Management

    N/A

    JetBlue2019-05-16
  3. "Challenger Brand in Competitive Industry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - IT Project Manager in Long Island City, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at JetBlue full-time for more than 2 years

    Pros

    I've never worked at a company quite like this one- culture is very, very, very important here, and it's at the heart of how the company operates. Anyone who enjoys aviation, or working for a challenger brand/disruptor, will love it here. It'll behoove any candidate to have a passion for working in aviation, and be serious about working with the customer in mind. The company is fairly young (19 years old) and still...

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    Cons

    As a whole, my only true qualm is the lack of work-life balance, which takes shape in a few different ways. Most of the work-life balance challenges I've seen are really just centered around the 24/7 criticality of airline operations. Those who work in IT support positions for operational systems should be used to on-call life. IT leadership has recently committed to re-engineering systems and processes to reduce the...

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    Advice to Management

    Install leaders that are ready to live the values, and trust the crewmembers underneath them.

    JetBlue2019-05-14
  4. "Good company to work for!"

    StarStarStarStarStar
      Current Employee - Anonymous Employee in New York, NY

      I have been working at JetBlue full-time for more than 2 years

      Pros

      Small departments, so it's easy to network.

      Cons

      It can be a bit disorganized, at times.

      JetBlue2019-05-14
    • "Great Company & Great People"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Coordinator in New York, NY
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at JetBlue full-time for more than 2 years

      Pros

      Excellent benefits, Great culture, Amazing Flight Benefits, competitive Salary,

      Cons

      I don’t anything negative to say.

      Advice to Management

      Jetblue takes care of their employees. Its an amazing place to work for.

      JetBlue2019-05-13
    • "Great Culture"

      StarStarStarStarStar
        Current Employee - Anonymous Employee 

        I have been working at JetBlue full-time

        Pros

        great culture, crewmembers care about each other.

        Cons

        Losing grip of the culture.

        JetBlue2019-05-14
      • "Flexibility"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Crew Support in Orlando, FL
        Recommends
        Positive Outlook
        Approves of CEO

        I have been working at JetBlue full-time for more than 4 years

        Pros

        Flight benefits, flexible hours,

        Cons

        Shift bid, call center hours

        JetBlue2019-05-10
      • "Great"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Aircraft Dispatcher in New York, NY

        I have been working at JetBlue full-time for more than 9 years

        Pros

        Good benefits and culture

        Cons

        Tough hours and shift work

        JetBlue2019-05-06
      • "Outstanding but exhausting with back to back calls sometimes 600+ waiting."

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Customer Support Specialist in Orlando, FL
        Recommends
        Positive Outlook
        Approves of CEO

        I have been working at JetBlue part-time for more than 2 years

        Pros

        Flexibility, Travel benefits. Great management leadership.

        Cons

        Call volume, duration of call volume.

        Advice to Management

        Hire more staff , make web chat permanent and weekly.

        JetBlue2019-05-07
      • "Great company value and culture"

        StarStarStarStarStar
        • Career Opportunities
        Former Employee - Anonymous Employee 

        I worked at JetBlue full-time

        Pros

        Room for growth and generous commision

        Cons

        need more work life balance

        JetBlue2019-05-04
      Found 1069 reviews