JetBlue Reviews | Glassdoor.co.uk

JetBlue Reviews

Updated 11 February 2019
1,017 reviews

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3.6
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JetBlue President/CEO Robin Hayes
Robin Hayes
371 Ratings

Employee Reviews

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Pros
  • "Flight Benefits was amazing - work culture - work life baalcne was amazing" (in 166 reviews)

  • "flights benefits are great for the family" (in 57 reviews)

Cons
  • "Work/life balance is difficult at times" (in 21 reviews)

  • "Low pay terrible managers always looking to write people up no upward potential" (in 24 reviews)

More Pros and Cons

  1. Featured Review

    "Amazing company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reservations in Salt Lake City, UT (US)
    Current Employee - Reservations in Salt Lake City, UT (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at JetBlue part-time (Less than a year)

    Pros

    Work from home. Create your own schedule* Benefits

    Cons

    Technical issues when working from home sometimes.


  2. "Good company, bad pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reservations in Orlando, FL (US)
    Former Employee - Reservations in Orlando, FL (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at JetBlue part-time (More than a year)

    Pros

    Travel benefits. No seniority needed

    Cons

    Very clicky. Race-favoritism. Required overtime during IROPs

    Advice to Management

    Don’t promote people based on their skin color. Be more understanding of needed sick days.

  3. Helpful (5)

    "A part/time Job You Can Sink Your Teeth Into"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ground Operations in Washington, DC (US)
    Current Employee - Ground Operations in Washington, DC (US)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at JetBlue part-time (More than 5 years)

    Pros

    Incredibly diverse set of colleagues
    A grass-roots work environment where you feel like a professional
    Great travel benefits, access to health and dental at 30 hours, performance bonuses and profit sharing no matter how low you are on the totem pole,
    Easy to trade to tailor your schedule to your life after 90 days.
    Great training down in Florida.
    Very good direct relationship between crew and management. No union needed (yet)
    People love the company (and will tell you that when they see you in uniform).
    Competitive starting pay rate.
    Able to snag pass rider seats on our own flights pretty readily.

    Cons

    The company is evolving from founding principles slightly and work conditions are slowly changing too to look like the big guys.
    Like any airline job, you can get bounced quickly if you aren't dependable (on-time, safe, polite to colleagues. (this is actually also a plus of working for Jet Blue if you care about your work)
    Low "top out" for senior hourly employees compared to major airlines.
    Seemingly many mid-managers from HQ are clueless about how the job actually works on the ramp and at the counters...so their interventions can be frustrating and counterproductive.
    Very limited upward mobility within the company, especially from the field to HQ positions.

    Advice to Management

    More talented (and otherwise experienced) part timers in the field should be encouraged to rise into management positions to help the HQ local station disconnect.
    Stay consistent with info and policy flows in the company.


  4. "Ramp"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA (US)
    Former Employee - Anonymous Employee in Boston, MA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at JetBlue full-time (More than 10 years)

    Pros

    The experience I had with Jetblue was very good and that's why I want to be in a great company like JetBlue.

    Cons

    There are always things to improve. But they are very attentive to suggestions.


  5. "Airport Operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at JetBlue part-time

    Pros

    Great company to work for!

    Cons

    Pay rate but worth it due to benefits.

    Advice to Management

    None


  6. "Used to be good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in Orlando, FL (US)
    Current Employee - Flight Attendant in Orlando, FL (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at JetBlue full-time (More than 8 years)

    Pros

    I have made some life long friends working here. We still operate like a small company and in smaller bases we get to fly often with the same people, it gives us an opportunity to become close. The flight benefits are great. Once you get over the 5 year pay hump, the pay becomes great but it also depends on how much you are willing to work. The job is fairly easy wit a lot of downtime. JetBlue has a great JetBlue Scholars program that is almost free to its Crewmembers. Our 401K matching program is great, we get matched at 5% and an additional 5% for a total of 10%.

    Cons

    Over the past few years, management has become disengaged from frontline crewmembers. We used to be a very crewmember centric organization, as a matter of fact, we set the standards on how employees are to be treated. Delta took note and ran with it. Our poor Leadership/Crewmember relations shows by the election of 3rd party representation from two major work group.
    Our airplanes are poorly maintained and interiors are looking worn, it's a shame because our fleet is not that old.
    We used to compete with major airlines, now we tend to compete with ULCC, we also get that type of clientele .
    Benefits are becoming very pricey and the coverage has progressively gotten worse every year. Company is constantly trying to figure out how to squeeze money and more productivity from the frontline employees while feeding money to affiliate organizations such as JetBlue Ventures.
    Our branding and focus seems to be all over the place, we want to everything but we do it all mediocre (jack of all trades, master of none).

    Advice to Management

    Treat your employees the way you want them to treat your customers. When the company started, we set a new high standard on how employees need to be treated. Delta took note and ran with it. Can we please get back to basics, improve our crew relations and become a bit more crew member centric?
    Aslo, can we please focus on one thing and do it right, being an airline and not a tech or venture capital company.


  7. "great company."

    StarStarStarStarStar
    Current Employee - Ground Operations in New York, NY (US)
    Current Employee - Ground Operations in New York, NY (US)

    I have been working at JetBlue full-time (More than 5 years)

    Pros

    travel , flexible, can work more to make more.

    Cons

    certain leadership, not consistently structured.

  8. Helpful (1)

    "Caring"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at JetBlue part-time (More than a year)

    Pros

    Caring environment. Generous company

    Cons

    Communication could be better and alleviate stress


  9. "Good company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reservations Agent in Orlando, FL (US)
    Current Employee - Reservations Agent in Orlando, FL (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at JetBlue full-time (More than a year)

    Pros

    It’s an amazing company with great benefits!

    Cons

    Hourly pay is poor and Code Reds


  10. "Enjoyed working for the company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at JetBlue part-time

    Pros

    Schedule, meeting new people, the benefits.

    Cons

    I wanted it to get to full time.