JetBlue Reviews

Updated 5 May 2021

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4.2
83%
Recommend to a Friend
88%
Approve of CEO
JetBlue President/CEO Robin Hayes
Robin Hayes
635 Ratings
Pros
Cons
  • "management need to be more open with crewmembers(in 50 reviews)

  • "Don’t fly as many direct places as the top 4 airlines but still enough to have plenty to do(in 49 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. "Customer Service"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service 
    Approves of CEO

    I worked at JetBlue full-time

    Pros

    Pay, Management , Career , Sick pay

    Cons

    long Hours ,Equal Pay, Long hours

  2. "Good job"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Pilot in Manchester, England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at JetBlue full-time for more than 8 years

    Pros

    Best office in the world

    Cons

    Long shifts. Don’t see family much

    Continue reading

  3. COVID-19

    "JetBlue is the definition of overworked, underpaid, and under appreciated"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Analyst in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at JetBlue full-time for more than 3 years

    Pros

    Flight benefits were pretty good, coworkers were nice and helpful

    Cons

    For a relatively young company, the office environment at HQ is so old school and toxic which is due to the way of thinking by senior leadership. Senior leadership team also micromanages to the extreme. Company culture is nearly nonexistent at HQ in Long Island City. During COVID-19 pandemic, JetBlue was the only company that I knew of that actively forced its employees back into the office in October-November 2020 (before there was a vaccine) while only giving employees a 2 weeks notice about return to office. Because senior leadership is very old school, they don't believe you can get any work done remotely; very much "butts in chairs" mentality. The majority of initiatives for career growth is all smoke and mirrors. JetBlue also tends to only promote people who hardly do any actual work (analysts and senior analysts are the backbone of the office). Many people left the company in 2020 due to opt outs and finding jobs elsewhere leaving the rest who stayed to pick up the extra work while also receiving questionable (unethical) pay cuts in 2020. Also, senior leadership team could not assure job security for employees at Support Centers during 2020/2021. All of these actions resulted in burned out, overworked, underpaid, and under appreciated employees who are leaving the company at a rapid rate. Finally, JetBlue pays severely less compared to other airlines (even though they claim they pay competitively).

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  4. "Love my job"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Flight Attendant 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at JetBlue full-time for more than 5 years

    Pros

    Flexibility is one of my favorite things about this job. The amount of time off we get during a month is key in you quality of life.

    Cons

    Reserve periods are longer now than before because of Covid.

    Continue reading
  5. "The flexibility is amazing"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Reservations Agent in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at JetBlue part-time for more than 10 years

    Pros

    The flexibility is amazing. They allow you to take your breaks when you want. You have the option to trade shift up to the minute before it starts. The values/culture is remarkable. The ceo is fantastic and makes even Frontline feel appreciated.

    Cons

    The biggest con is the pay. Other airlines offer way better pay. They also don't value agents who have been working for them for years. They fire senior agents so they can avoid paying them the higher pay.

    Continue reading
  6. "Excellent company"

    5.0
    Current Employee - Flight Attendant in Boston, MA

    I have been working at JetBlue full-time

    Pros

    Great management, flexible hours, good work conditions

    Cons

    Low starting pay, takes a lot of years to make a decent salary

  7. "Best place"

    5.0
    Current Employee - Ground Operations 

    I have been working at JetBlue full-time

    Pros

    Flight benefits, room to grow

    Cons

    Multiple flights, weather and heat

  8. "Great company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - In Flight Crew Member in Fort Lauderdale, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at JetBlue full-time for more than a year

    Pros

    Flexibility, benefits, coworkers, room for growth

    Cons

    Low pay, reserve for a long time in some bases

  9. "Inflight"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Flight Attendant in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at JetBlue full-time for more than a year

    Pros

    Flexible, great company, great values, fun, the company really looks out for there employees

    Cons

    Reserve life is tough, long days at time

  10. "Working blue"

    5.0
    Current Employee - Airport Operations in Boston, MA

    I have been working at JetBlue part-time

    Pros

    Flexible, reliable. Customer service.safety. Growth

    Cons

    Long days. Change. Customer service . Number. Blue

Viewing 1 - 10 of 1,510 Reviews

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