Customer Service applicants have rated the interview process at Kaplan with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 60% positive. This is according to Glassdoor user ratings.
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Standard questions along with competency based questions. Discussed experience on Cv and was given opportunity to ask questions at the end. It wasn't too difficult. 2nd interview was with head of department.