The interview process begins with a phone interview with the HR representative handling the position. They may contact you at any time during their business hours, which run from 8am to 5pm. During this part of the interview process, your qualifications and interest for the position are measured. A brief description of the position available is given to you and questions you may have for the HR rep are answered. Once the conversation is complete the HR rep gets in touch with the supervisor for the position and gives them the run down and their thoughts on your candidacy. If the green light is given, a second call will follow with the purpose to schedule and appointment for a face to face interview. At the face to face, the supervisor and HR rep will meet with you and ask a few questions in regards to your problem solving skills, customer service skills and phlebotomy experiences. Example situations will be presented to you to gauge your response and reaction. I strongly recommend that when asked such questions, you pause and THINK about your response. Do not blurt out the first thing that comes to mind but process the information and state it clearly. Supervisors and managers like to see prospective employees problem solve effectively. A supervisor may also ask you to partake in a "play acting" of the way in which you would approach a patient in a phlebotomy setting. If your interview goes well, you will receive a call within 24 to 48 hours from your face to face with an offer and if you ROCKED your interview, you should receive a call within 20 minutes from your face to face, as I did.