Lidl Customer Assistant Interview Questions | Glassdoor.co.uk

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Lidl Customer Assistant Interview Questions

Interviews at Lidl

134 Interview Reviews

Experience

Experience
67%
17%
16%

Getting an Interview

Getting an Interview
97%
2%
1%

Difficulty

2.4
Average

Difficulty

Hard
Average
Easy

 

Customer Assistant Interview

Anonymous Interview Candidate
Declined Offer
Neutral Experience

Interview

It was okay, i applied online and then got a phone call the following few days and was asked to do a telephone interview and then was invited for face to face interview

Interview Questions

  • they asked about customer experience, positive and negative   Answer Question

Other Interview Reviews for Lidl

  1. Helpful (2)  

    Customer Assistant Interview

    Anonymous Interview Candidate
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 6 days. I interviewed at Lidl in September 2020.

    Interview

    I applied through an online application that consisted of submitting my CV, a cover letter, and then completing an online assessment. I received an email 3 days later saying my application was being considered by the recruitment team, and the following day I received a phone call from recruitment. He asked if I was still interested in the position, followed by some questions about my availability, flexibility, right to work in the UK, etc. He booked me in for a face to face interview at the following day.
    My face to face interview was with the store manager and assistant manager, and they were both very friendly. It was more of an informal chat with some interview questions thrown in which was nice as it took the the pressure off. Make sure you do your research as they ask what you know about the company as a whole, and about aspects of the shop. The interview lasted around 15 minutes and I was told I would find out the outcome the next day. I received a call the following day offering me the job, however I had already accepted another job offer that morning.
    All around was a positive experience and I would accepted the job had I not already been offered another position elsewhere. My main comment to other people applying is make sure you definitely want the job. The two interviewers really drilled it in that this is not an easy job, and told me they come Christmas, you can kiss you contracted hours goodbye as you’ll be doing 45/50 hour weeks with very few days off.

    Interview Questions

    • What do you know about Lidl?   Answer Question
    • Can you expand on your previous employment and experience?   Answer Question
    • What was your most challenging role out of your previous employment positions?   Answer Question
    • What could you bring to the team?   Answer Question
    • What’s your favourite Lidl product?   Answer Question
    • What section of Lidl do you think you would be strongest in and why? (Tills, bakery, middle isle, non food, fruit and veg, etc)   Answer Question
    • Why do you want to work for Lidl?   Answer Question
    • Have you ever had to settle a customer dispute and how did you resolve the situation?   Answer Question
    • What is your availability and are you flexible?   Answer Question

  2.  

    Customer Assistant Interview

    Anonymous Interview Candidate in London, England
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 5 days. I interviewed at Lidl (London, England) in September 2020.

    Interview

    Online questions/test as part of application.
    Received an email asking me to call a number for a short telephone interview. This was brief and an interview was arranged in a store.

    The atmosphere in the interview was odd, disinterested, not very friendly and quite unwelcoming. Various questions (what do you think is different about Lidl compared to other supermarkets, scenarios etc), then a walk around the store listing good and bad points you spot.

    Was told I'd hear back in a week or so, after all the other interviews were done.

    Interview was around half an hour (10 mins of which was the walk around store).

    Received an email early the next day informing me I wasn't being considered further.

    Interview Questions

    • Are you happy working on checkouts, taking deliveries and cleaning   Answer Question
  3.  

    Customer Assistant Interview

    Anonymous Employee in Cork (Ireland)
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Lidl (Cork (Ireland)).

    Interview

    In person. Roughly 10mins. Straightforward questions about customer service experience. Both manager and regional manager were present. Also asked about my future plans. References were required. Received a call back within 2 weeks.

    Interview Questions


  4.  

    Customer Assistant Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Lidl in July 2020.

    Interview

    Telephone call with recruitment office who then booked me in with the store manager. Fast interview in-store with manager. He asked about my experience, why I wanted the job. But never heard back despite the store manager saying he would call either way within a week (then emphasised it would be easily within a week). 4 weeks later I got an automated email saying I wasn't been considered. They are still advertising this role...

    Interview Questions

    • Give us an example of bad customer service you received and why was it bad.   Answer Question

  5.  

    Customer Assistant Interview

    Anonymous Interview Candidate in London, England
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Lidl (London, England) in July 2020.

    Interview

    Online questionnaire and assessment, with a lot of math questions, followed by a phone call to attend an interview in store. Interview was based in store and social distancing applied. pl

    Interview Questions

    • Tell us about yourself p   Answer Question
    • What do you know about Lidl?   Answer Question
    • Describe a situation where you have been under pressure and resolved it.   Answer Question
    • Describe a situation where you have used your own initiative   Answer Question
    • Scenario question with four tasks and you have to prioritize them in order of what you'd do (spillage/ queue/ disorganised food/ out of stock item)   Answer Question

  6.  

    Customer Assistant Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Lidl in July 2020.

    Interview

    rang up and asked if could come in for an interview, was basically just like a standard interview - went in and lasted about 30 minutes was me and 2 managers

    Interview Questions

    • Tell us about yourself   1 Answer
    • what’s a time you’ve had to deal with a high pressure situation   Answer Question

  7.  

    Customer Assistant Interview

    Anonymous Interview Candidate in Holmfirth, England
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Lidl (Holmfirth, England) in July 2020.

    Interview

    Friendly 30 minute interview with store manager and assistant store manager. Asked a range of questions and gave a clipboard where I had to go round the store listing pros and cons of the shop.

    Interview Questions

    • Can you give us an example of when you have used your initiative in a difficult situation?   Answer Question
  8.  

    Customer Assistant Interview

    Anonymous Interview Candidate in Durham, England
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Lidl (Durham, England) in June 2020.

    Interview

    Had to do an online test that I didn’t pass therefore I did not have a face to face interview which meant that I couldn’t go further in the application process

    Interview Questions


  9.  

    Customer Assistant Interview

    Anonymous Interview Candidate in Newport, South East England, England
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. I interviewed at Lidl (Newport, South East England, England) in June 2020.

    Interview

    Had a tour around the shop in a group and during that got asked in for the interview. The of the other interviewees knew some of the people that worked there and it was obvious he would get one of the roles.

    Interview Questions


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