Lifeplus Customer Service Representative Interview Questions | Glassdoor.co.uk

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Lifeplus Customer Service Representative Interview Questions

Interviews at Lifeplus

4 Interview Reviews

Experience

Experience
50%
50%
0%

Getting an Interview

Getting an Interview
50%
25%
25%

Difficulty

2.3
Average

Difficulty

Hard
Average
Easy

 

Customer Service Representative Interview

Anonymous Employee in Sheffield, England
Accepted Offer
Positive Experience
Average Interview

Application

I applied through a staffing agency. I interviewed at Lifeplus (Sheffield, England) in July 2016.

Interview

.) Recruiting Agency preselection and screening
.) Application (Cover letter, Resume, Telephone)
.) Telephone interview with Agency
.) Telephone interview with Employer
.) Induction test
.) Skype interview with HR
.) Skype interview with Seniors

Interview Questions

  • What do you understand as excellent customer service?
    Can you name an example where you went the extra mile for an customer?   Answer Question

Other Interview Reviews for Lifeplus

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience

    Application

    I applied through a recruiter. I interviewed at Lifeplus.

    Interview

    First, I was asked by my recruiter to answer two questions in the language I would have to work in; the recording of our call was then sent to the company for approval. Second step was a phone interview in both German and English: nature of the role, company culture, skills and previous experience, "what would you do if..." scenarios. Third step was a repeat of the second (via Skype) to the point that I got the impression they had forgotten about my previous interview, but added a translation task: 15 minutes to translate from German into English and 15 more to again translate, but from English into German.

    Interview Questions


  2.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Lifeplus.

    Interview

    Easy process. 2 Skype interviews if you are based abroad where language skills will be tested, you will take a verbal and written test. After that, you will get the usual HR questions.

    Interview Questions

    • Can you give an example where you've given excellent customer service?   Answer Question
  3.  

    Customer Service Representative Interview

    Anonymous Employee in Saint Neots, England
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied through a recruiter. I interviewed at Lifeplus (Saint Neots, England) in June 2018.

    Interview

    skype call, chat in german and translation, HR were friendly but did make the role sound better than it was, fairly laid back and asked generic interview questions which were fairly easy to answer

    Interview Questions


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