I applied online. I interviewed at Lush (London, England)
Interview
c.100 interviewees for approx. 10 positions. Split into morning and afternoon sessions. 2+ hours long. Group interview where you were asked a question, a poster presentation of a '5 star customer experience at Lush' in groups of 5 then paired off to do a demonstration of some products to the group. You were given a choice out of a small selection and a few minutes to prepare.
The staff running the interview were warm and encouraging for the most part but the sheer amount of people was not the best atmosphere. Many felt mislead at the slim chance of making it to the next stage once they arrived - I think some people walked out.
The next stage was a one hour trial shift but I never got to that stage. As far as I am aware that was the final stage and a decision would be made after that.
Interview questions [1]
Question 1
Describe a time where you gave five star customer service?
It was a group interview, very unconventional, hands-on, and activity-based, teamwork. They expect you to know their company values and ethics, which will carry over to your role. It was very relaxed and they made me feel very comfortable and heard.
I applied online. I interviewed at Lush (London, England)
Interview
Was offered an interview and it was fairly casual - in the cafe, and it only lasted around 45 minutes. Pretty much immediately after I was offered a trial shift, and I went and it was kind of horrible because we didn’t know anything about the products, and it also wasn’t very busy so it felt like we were competing with each other to get a customer’s attention, only to not even be able to give them proper information and just have to guess. It was a bit embarrassing and we didn’t get paid either, but we got a free shower gel. I found out I got the job on the way home from the trial shift.
I applied in-person. I interviewed at Lush (Cardiff, Wales)
Interview
Onboarding session and then a practice shift which involved you sitting customers down and demonstrating products on them. Lasts around an hour, and it’s done in groups of trial shifts.
Interview questions [1]
Question 1
What my availability was and if i could work 3 days a week.
