The process took 2 weeks. I interviewed at Manulife
Interview
1 phone interview basic questions really easy mostly on my past experiences
A panel interview with 2 ladies. Nice people asked only about past experience related to the job. Felt really comfortable. Good experience.
I applied through an employee referral. The process took 4 weeks. I interviewed at Manulife (Montreal, QC) in Jul 2016
Interview
It was more of a 5 minute meet with my potential new manager. She discussed the job title, that there may be a raining period in a different province but no real benefits were discussed. Then I heard from my current manager (after inquiring about the position) that I had actually been selected.
Other oetsitions were much more well managed, informative and followed up upon by the manager for each department.
Interviews were individual, panel interview with 2-3 managers or a Skype interview.
Interview questions [3]
Question 1
Would you be willing to relocate for a short period in order to complete a training program?
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Very straight forward interview. complete a short computer simulation to make sure you get the idea of how call centre customer service works. basic computer skills needed. interview basically went over my experience and asked about past examples of dealing with difficult customers, how you helped customers and problem solving,
Interview questions [1]
Question 1
give me some examples of times when you had to deal with an irate customer and explain how you handled the situation.
