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      Meijer

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      IT Incident Manager Interview

      19 Jun 2022
      Anonymous interview candidate
      Grand Rapids, MI
      No offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Meijer (Grand Rapids, MI) in May 2022

      Interview

      I was asked to dive into my ITIL and incident management experience. Since that's 20 years of material to go through I utilized the most pertinent data that's applicable to a production environment like Meijer. I was asked to provide war stories of ways I showed off and won the day in the past, but I've never agreed with that since the tech isn't congruent with the -now-. I'd rather make my own war stories while working for the company, or as I like to say "bring the receipts." My only complaint is that I've been waiting a month to hear back. My app is still 'in process' but I haven't even been given cause to believe that's a good thing. I emailed talent acquisition and haven't heard back. I'll update this data depending on how it pans out. Trying to remain optimistic!

      Interview questions [1]

      Question 1

      They asked for about priority incidents and the basic ITIL severity scale, they were right to do so, it's a must for this type of job. I understand a P1 severity and production outages, and more importantly how to seek resolution, PIR and RCA so that it may never occur again. CI (configuration items) also offer a knowledge base of sorts in itself, I have plans on utilizing that .
      1 Answer

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