I applied through an employee referral. I interviewed at Microsoft (Irving, TX) in Aug 2021
Interview
4 levels of Interview with hiring manager, team member, HR round
1 level of Interview with a peer to understand the role
Informational round with a peer that describes the role and a day in their life as a CSAM
Job and role based questions. A conversation with the team and hiring manager. I appreciated highly that there was a chance to talk with the team. That experience brought a lots of insight about the role and gave me also an opportunity to better evaluate if I am a good fit.
Interview questions [1]
Question 1
They presented different scenarios of potential customer cases and I was expected to walk them through how would I solve the situation.
I applied online. The process took 6 months. I interviewed at Microsoft (New York, NY)
Interview
Interview with the internal Microsoft recruiting team, which put me on a approved list to interview once a appropriate role opened up. Four months later I went through a virtual panel interview; three 45 minute interviews with 15 minute break in between. Interviews were with 1 Sr. CSAM and 2 CSAM Directors. Very conversational with behavioral questions. Currently waiting to hear back from the recruiting team.
Interview questions [1]
Question 1
What was your biggest career success/ failure?
Tell me about technical conversations you have with customers?
Tell me about a time when you ran into a problem that no one else had delt with before?
[Screen call] it was held virtually, talked with a customer success account manager even though it was a screen call. The conversation was conversational and good, but felt the questions were a bit hard to give example in STAR format