Relevant experiences with regards to the following: Managing projects and people, reviewing and maintaining appropriate staffing levels, upset client disputes, unexpected situational changes, pricing guidance for new and existing service contracts, flexibility and dealing with a fast paced work environment, how I respond with a sense of urgency, developing new processes for undefined business models, familiarity with maintaining and instituting new KPI's, ROI, budget analysis, forecasting revenue, expense reporting, mentoring teammates, interviewing, salary negotiations, hiring new employees, customer billing review and concessionary dispute de-escalations, annual reviews, ability to travel nationally.