I was contacted by the hiring manager, who gave a brief description of the role and benefits. I was asked to take a skills assessment, and I was scheduled for an interview with her the next day. A week later, I was scheduled for a two part interview: the first with two employees that were currently in role. This was very insightful because I was able to ask questions and get a feel for the role. The second interview was with the Customer Experience manager. She was great about sharing the culture of the team and company. She also shared some of the KPIs and initiatives that the team were working on at that time. A few days after that, I was contacted again by the hiring manager who made an offer. All in, the whole interview process took 10 days. It was the best and fastest interview/hiring experience I've ever had.

The interview process with Owl Labs made me feel like my experience and skills were valued and important to the company. The application online asked unique questions, and as a follow up I was sent a worksheet to complete with support situations and my solutions to them, as well as mock email responses. After that I was contacted to schedule a phone interview, and following that has a series of 3 different Zoom video interviews with various people in different positions: the Technical Support Manager, Director of Customer Experience, and two members of the Technical Support team.