There was an application, a few phone interviews, a written interview (described below), and an in person interview day with three separate individuals who interview based on different competencies. This was in the past, now likely the in person interviews are by zoom, with the preliminary still via phone.

The process started with a short phone interview. They then requested that I complete a series of essay-style questions, mainly related to customer services. They then offered me an in-person interview. This interview lasted about two hours and I was interviewed by three different people. About a week after the interview, they called me and informed me that they would like to offer me the position, but had to wait to get approval to hire on more people. This is where things went very downhill. Originally, they told me that they would have an answer by the end of the week. The next training session was three weeks after that discussion, so they told me it should be good to go soon. One week turned into two weeks turned into an indefinite answer. I was set to start a coding program, so I informed them that I would need to postpone starting the program in case of starting a new job. They told me that they definitely wanted to hire me and that I should do what I needed to do. I postponed going back to school for an extra two months because I was told that they wanted to hire me. However, after a month of back and forth, I stopped being given any updates. It has now been two months since I've interviewed and the people who once said "we definitely want to offer you the position, we just need to get the approval!" have completely forgotten about my existence. Overall, I've had an extremely negative experience and put my life on hold because of false promises. I would not recommend pursuing this company.