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      Paychex

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      Related searches: Paychex reviews | Paychex jobs | Paychex salaries | Paychex benefits | Paychex conversations
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      Dedicated Service Representative Interview

      2 Feb 2026
      Anonymous employee
      Indianapolis, IN
      Accepted offer
      Neutral experience
      Average interview

      Application

      I interviewed at Paychex (Indianapolis, IN)

      Interview

      The first step of the interview process was a phone interview, followed by 2 person interviews. The second in person interview was with two members of leadership in the DSC. I was contacted with an offer within a week. The entire process took about 2 weeks.

      Interview questions [1]

      Question 1

      Tell me about a time you handled conflict in the workplace
      Answer question

      Other Dedicated Service Representative interview reviews for Paychex

      Dedicated Service Representative Interview

      31 Aug 2016
      Anonymous interview candidate
      Allentown, PA
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Paychex (Allentown, PA) in Aug 2016

      Interview

      I first spoke with a recruiter on the phone. She was very nice. Then I met with a supervisor at the location and video conferenced with another supervisor that worked remotely which was a bit odd. They were impressed and wanted me to meet their manager that day. I was in the waiting room for 20 minutes until they told me she was in the middle of a conference call, they will call me again to schedule another interview. Received the call and met with the same supervisor and did another conference call with a hiring manager but she worked in Florida. Interview went well and took about an hour. I felt like we made a good connection and told her how I'm very interested in the position. She said I'll hear something in a few weeks. The application online was on a review status for about a week. I emailed the hiring manager to follow up with her regarding the position. She emailed me back and said "Thank you for following up, we will be making our decision this week and you should hear something from us soon". Something told me to check back to the application and see what the status said after she emailed me. It was changed from In Review to We chose another candidate. Why couldn't she just tell me herself? It's very disrespectful and it's a horrible way of being a manager. I heard many great thinks about the company so I guess this was a blessing that I didn't get selected. I do recommend their recruiting and HR department make sure the hiring team is present face to face. It's very uncomfortable when interviewing with someone via conference call or through video chat. It's not the same experience.

      Interview questions [1]

      Question 1

      How do you handle a difficult customer?
      Answer question

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