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      Customer Success Manager (CSM) Interview

      8 Jun 2026
      Anonymous interview candidate
      Bucharest, Bucuresti
      Declined offer
      Neutral experience
      Average interview

      Application

      I interviewed at PlanRadar (Bucharest, Bucuresti)

      Interview

      Went into details about my previous experience in sales but also with focus on the real estate side seeing how this role involved working with construction professionals. They wanted a combination of both sales experience and previous contact with this market.

      Interview questions [1]

      Question 1

      What was my experience with clients in the technical/construction market?
      Answer question

      Other Customer Success Manager (CSM) interview reviews for PlanRadar

      Customer Success Manager (CSM) Interview

      20 Jul 2024
      Anonymous employee
      Accepted offer
      Negative experience
      Average interview

      Application

      I interviewed at PlanRadar

      Interview

      2 rounds - 1 with HR, another with the TL and manager for which you need to prepare an assessment based on product knowledge and previous experience. It was not as difficult

      Interview questions [1]

      Question 1

      What would you do if the customer wants to cancel some licenses?
      Answer question

      Customer Success Manager (CSM) Interview

      9 Oct 2023
      Anonymous employee
      Zagreb
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at PlanRadar (Zagreb) in Aug 2023

      Interview

      The process was pleasant. I applied online through Linkedin, and their HR team reached out to me. I had 3 meetings in total, and everything went really smoothly and quickly. Their HR team is great and the recruiter was prepared with a lot of information about the role, responsibilities and any other question I had. First interview was a general fit assessment, second one was a task assessment (I had to prepare a presentation and go through a scenario with the team lead and CS lead. Third was a formality to finalize details.

      Interview questions [1]

      Question 1

      Most important KPIs in CS My experience in handling specific situations.
      Answer question
      avatar
      PlanRadar response
      2y
      Dear Reviewer, Thank you for taking the time to share your feedback about your recent interview experience with us. We appreciate your positive comments and are happy to hear that your interview process was pleasant and efficient. It's great to know that you found our HR team to be responsive and well-prepared, providing you with valuable information about the role and its responsibilities. We take pride in ensuring that our candidates have a clear understanding of what to expect from the position. Your description of the interview process is detailed and gives valuable insights to potential candidates about what they can anticipate during their interviews. It is great to hear that your experience was a positive one, and we hope to continue providing a great experience for candidates throughout their entire journey with PlanRadar. Once again, thank you for your feedback, and we are excited to see you joining PlanRadar soon! If you have any other suggestions or questions, feel free to send a message to hr@planradar.com. Best regards,

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