Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Quest Diagnostics

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Quest Diagnostics reviews | Quest Diagnostics jobs | Quest Diagnostics salaries | Quest Diagnostics benefits | Quest Diagnostics conversations
      Quest Diagnostics interviewsQuest Diagnostics Senior Customer Service Representative interviewsQuest Diagnostics interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Senior Customer Service Representative Interview

      15 Sept 2016
      Anonymous employee
      West Hills, CA
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Quest Diagnostics (West Hills, CA) in Sept 2016

      Interview

      I applied online directly through their website. 4-5 days later I received an email asking me to set up a time for a phone interview, that was scheduled 4 days later. Phone interview took about 15 -20 minutes and there were about 6 or 7 questions. She said she was passing my answers along to the hiring manager and they'd get back to me in 7 - 10 days if they chose to continue. One day later I received an email stating they they were impressed and were interested in an in-person interview. Exactly one week later, I received a phone call asking me to pick a day and time for the interview. It was on a Thursday (the call) and I picked the following Tuesday. The interview took about 30 minutes with a typing test included. She asked me another 6-7 questions and then answered all questions that I had. It was very professional but it was a relaxed environment and attitude from the woman interviewing me.

      Interview questions [5]

      Question 1

      Describe a situation when you didn't follow policy and procedure properly; what was the outcome and how to did you correct the situation?
      Answer question

      Question 2

      Describe a time when you had an idea or suggestion that you felt would benefit but everyone else thought otherwise. How did you present it? What was the outcome?
      Answer question

      Question 3

      Tell me about a time when you were criticized or critiqued for your work. How did you handle hearing it and what did you do with the information?
      Answer question

      Question 4

      Are you involved in any type of volunteering?
      Answer question

      Question 5

      Are you open to overtime?
      Answer question

      Top companies for "Compensation and Benefits" near you

      avatar
      Bupa
      3.9★Compensation and benefits
      avatar
      Helping Hands Home Care
      4.1★Compensation and benefits
      avatar
      Cleveland Clinic
      3.5★Compensation and benefits
      avatar
      Four Seasons Health Care Group
      3.6★Compensation and benefits