I was referred by a friend which got me an initial phone interview. The phone interview was pretty laid back and felt more like a conversion rather than an interview. It lasted about 30 minutes, after which she invited me to do an in-store visit. When I got to the store, I met with both the store and assistant manager, took a tour of the store, then sat down and went over the packet of questions which were given to me. This process took about an hour, and I felt very comfortable the entire time. Up next was the formal interview with the district manager. He ended up being a really down to earth easy going guy. It was very easy to talk to him, and he didn't really drill me with questions. He was more interested in me as a person, and wanted to make sure I knew what I was getting into. After the "interview" questions, he went more into detail about the company, told me about opportunities within the company, and what my responsibilities would be. I was offered a position about two weeks later. My advice to anyone would be to stay patient. This whole process takes several weeks to get through (based on my experience). Everyone you will come across really seems to enjoy working for this company, and will make you feel welcome. I had a great time talking to everyone I met.