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      IT Support Specialist Interview

      5 Aug 2016
      Anonymous interview candidate
      Vancouver, BC
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Slack (Vancouver, BC) in Jul 2016

      Interview

      Applied directly to Slack's website for IT Support Specialist position. I previously ignored in this role as it sounded like a very basic IT job. I did my research and realized the title to be a bit modest. They emailed me in less than 24 hours. Next step was a phone interview with there internal recruiter. 30 minutes. Both of us seemed happy with how it went. Waited a few days. Got an email saying was thought to next round. Phone interview with the IT manager in San Fran. 30 minutes. It went well. During the call he said he liked what I had to say and told me I was through to the in-house in person interviews. Waited a week for email conformation for the interviews. The in-house interviews comprise of a Zoom video calls with IT crew in San Fran. Including the IT manager. It was hard talking for this nearly 3 hours but you settle in after 30 mins. A lot of questions regarding there "culture" which were hard to answer as I haven't worked there before. Afterwards the recruiter told me I was liked and I would hear from her on 2-3 days max. I asked how she would contact me. She said phonecall. The woman was lovely and I felt like I made a connection. I thought good or bad result the process so far was great. 5 days come and go and no contact. The whole process up unto the point was very fast and positive. A week goes by. I email and ask If they need anything from me. Another 3 days goes by and I eventually get an email from the recruiter. Telling me she didn't need anything more from me right now but she will be in touch with in 3 days. Very vague. Was 90% sure I didn't get it but she could have just told me in the email response? 4 days later. No response. I was as upset. I just felt ignored. Every deadline they gave me they missed. I emailed her again. She calls me the next day. She apologized to me profusely and says there was a lot of reasons for why she didn't get back to me. I conveyed my disappointment over the non-responces. It took her 5 minutes on the phone before she told me I didn't get the job. I told her I was very disappointed. A simple email would have sufficed. The feedback given was an absolute waste. One point was wrong on there part. I tried to explain. Another point was lack of certain experience - It was not on my resume and they knew this. The last point was culture fit - they knew my work experience/history and still called me. If you get an interview with them just ignore any deadlines they promise afterwards. If you do not here anything with-in 2 weeks just move on. For a company that uses a good "culture" as a defining attribute about themselves they can be very unprofessional with recruitment correspondence.

      Interview questions [1]

      Question 1

      If you had multiple issues at once to fix but one was for Stuart (CEO) how would you handle it?
      Answer question
      2

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