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      Customer Experience Agent Interview

      12 Jul 2021
      Anonymous interview candidate
      Dublin, Dublin
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Slack (Dublin, Dublin) in Jul 2021

      Interview

      I applied through the website and got an email from the recruiter after one day or two with a writing exercise that must be delivered within 48 hours. The recruiter called me after 1 day for a quick phone interview and said I was good to jump to the next stage. I was interviewed by a Hiring Manager. He asked me 3 questions and then left the remaining time to ask him questions as well. I heard from the recruiter after one day or two saying that the HM was happy with my interview and that I was in the final round. The final round is a competency-based interview with 2 managers, 1 TL, and a written assessment. I had a very positive experience with Slack as they respectfully follow-up in a timely manner and always set your expectations. The recruiter provided constructive feedback to perform more successful next time. I felt very respected and valued by the whole team.

      Interview questions [1]

      Question 1

      Describe a situation in which you embraced a new system, process, technology, or idea at work that was a major departure from the old way of doing things.
      Answer question
      3

      Other Customer Experience Agent interview reviews for Slack

      Customer Experience Agent Interview

      27 Oct 2022
      Anonymous employee
      Vancouver, BC
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Slack (Vancouver, BC) in Aug 2022

      Interview

      The interview process was lengthy but very thorough. Everyone was very engaging and made it feel at ease. 1. Written Assignment (pre screening) - 5 situation/behavioral questions 2. Screening call with the Recruiter - Basic personal questions/requirements 3. 2nd call with the Recruiter - More detailed questions about the position/ what I am looking for in a job/company 4. Zoom meeting with the Manager - History/ Experiences / Expectations 5. Zoom meeting with 2 existing Team members - History/ General questions / Situation based questions 6. Wrap-up with the Manager and then ending with the Recruiter - Last questions/ expectations The recruiter has very helpful in explaining each step and providing assistance with what to expect next. Very impressed!

      Interview questions [1]

      Question 1

      Q: Tell me about a time when...?
      Answer question

      Customer Experience Agent Interview

      27 Oct 2022
      Anonymous employee
      Chicago, IL
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 4 weeks. I interviewed at Slack (Chicago, IL) in Jul 2022

      Interview

      The interview process was very straight-forward. I first talked with HR over Zoom for a phone screening. Next was a written assessment and a 1-1 interview with the hiring manager. Next was a panel interview with another manager and team mate. My HR rep called me beforehand to help me prepare with different questions that they might ask.

      Interview questions [1]

      Question 1

      Tell me about a time you handled a difficult customer and what was the outcome?
      Answer question

      Customer Experience Agent Interview

      21 Apr 2022
      Anonymous employee
      Dublin, Dublin
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Slack (Dublin, Dublin)

      Interview

      Straightforward interviews. Multiple rounds including a written portion project and interviews with a few different people. The interviewers asked normal questions. No trick questions. The process was very transparent and clear.

      Interview questions [1]

      Question 1

      Share about your previous experience.
      Answer question

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