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      Sparrow Inc

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      Related searches: Sparrow Inc reviews | Sparrow Inc jobs | Sparrow Inc salaries | Sparrow Inc benefits
      Sparrow Inc interviewsSparrow Inc Customer Operations interviewsSparrow Inc interview


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      Customer Operations Interview

      26 Oct 2022
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Sparrow Inc in Sept 2022

      Interview

      Received first email response to resume and application twelve days after submission. I was requested to choose a date and time for our interview and they supplied a link to access their booking system. I received a confirmation of the date and time with a link to the first zoom interview. I met on zoom (without video) the recruiter mentioned this was to conduct interview without any type of bias. She also informed me that it would be recorded for their internal records to ensure that all interviews are conducted in the same way. By the end of the call recruiter informed me that I would be moving on to next stage of the interview which was an at-home assignment. The assignment was due in 3 days. The assignment consisted of 3 parts. I felt very confident in answering the questions and I was thinking it was pretty easy... and well-suited to my experience. I also remember wondering why they provided so much time to respond. Once I responded, I heard back from them within three work days letting me know they would get back to me within a few days. Three days later they responded letting me know I would not be moving forward. I requested some feedback but never received any. I later received an automated survey asking about my experience going through the interview process. I shared my experience which was a very positive one even without receiving an offer.

      Interview questions [3]

      Question 1

      Asked to write an email related to welcoming a new customer, telling them about the company, and getting them started on the first steps.
      Answer question

      Question 2

      Asked to research a customer question and then write an email response to the customer with the answer.
      Answer question

      Question 3

      Given a short scenario and then asked to provide a list of questions I might ask my co-workers to help me best answer my customer's question.
      Answer question
      1

      Other Customer Operations interview reviews for Sparrow Inc

      Customer Operations Interview

      6 Dec 2022
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 3 months. I interviewed at Sparrow Inc in Apr 2022

      Interview

      The process consisted of a phone call, a take-home assignment, a skill-assessment video call, and then a final video call. I got up to the second to last step, but it took over a month to initially hear back after applying. After my skill-assessment video call, I didn't hear back from anyone. I reached out twice, and finally heard back three weeks later. The lack of communication is frustrating, especially considering how they expressed how impressed they were with my experience every step of the way, all for them just to ghost me.

      Interview questions [1]

      Question 1

      I don't remember specific questions. First call was pretty standard tell us about yourself, going over resume etc. The take-home assignment was seeing how you would answer emails from customers. The skills-assessment was going over the take-home answers and giving you an opportunity to fix any mistakes.
      Answer question

      Customer Operations Interview

      18 Mar 2022
      Anonymous interview candidate
      No offer
      Negative experience
      Difficult interview

      Application

      I applied through other source. The process took 2 months. I interviewed at Sparrow Inc in Jan 2022

      Interview

      They had actually reached out to me via email. At first I wasn't interested but reached out later because I was curious about the opportunity. Went through scheduling a time to talk via a phone screen. You immediately get a take home assessment and then set up a time to meet with someone else. The talk is literally a get to know you talk (which I wasn't prepared for). Thought it was going to be an interview style meeting. Got time to re-review my answers on my assessment. Sent them back in and never heard back. Reached out numerous times to multiple people and got no response. I've had a friend that went through the process and has had a similar experience. Avoid wasting your time with the interview process here and find somewhere else to work.

      Interview questions [1]

      Question 1

      Q: Tell me about yourself.
      Answer question
      4

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