Over the phone screening for first step
Orientation for second step
Then panel interview for the third step, you will be asked behavioural questions and provide scenario examples as well
Interview questions [1]
Question 1
Tell me about a time you encountered poor customer service
I applied through other source. The process took 2 weeks. I interviewed at Stellar (Brisbane) in Aug 2018
Interview
Group activity working with another person to write down ideas and then present to the group. Then used a phone and test script do a dummy phone call to test phone skills. Followed by online test of skills including wpm. Followed by second interview on separate day with 2 managers.
Interview questions [1]
Question 1
Can you tell me of a time when you went out of your way to help someone when you didn’t have to.
I applied online. I interviewed at Stellar (Perth, Western Australia) in Jun 2019
Interview
Pretty basic and short, involved a group briefing and then a quick one on one interview. Would have been pretty hard to "fail" the interview in my opinion. A big contract the company is ramping up for so would appear strategy is get them in, natural attrition will sort out the rest. Whether this is a good strategy or not is questionable.
