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      Synchrony

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      Collections Representative Interview

      29 Mar 2019
      Anonymous employee
      Kettering, OH
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Synchrony (Kettering, OH) in Aug 2016

      Interview

      You will apply online, have a phone interview and then an in-person interview. The phone interview is someone from HR basically making sure you can work one of the schedules you have available. I think they ask a few questions but nothing scary. The in person interview will be with a manager and someone else working in the position you applied for. I won’t lie, it can be a little intimidating. A lot of behavioral/situational questions. The best advice I can give you is the be SPECIFIC with your answers. They aren’t looking for general answers, anyone can provide those.

      Interview questions [2]

      Question 1

      Name a time you disagreed with your company’s policy and what you did about it?
      Answer question

      Question 2

      How do you handle an upset customer?
      Answer question

      Other Collections Representative interview reviews for Synchrony

      Collections Representative Interview

      15 May 2025
      Anonymous interview candidate
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied online. I interviewed at Synchrony

      Interview

      After completing the application and playing their games to test memory and attention, I was able to schedule the 20-30 minute phone interview. She was extremely monotone and it felt as if I was talking to a robot. It was clear shes read this script several times. Described the position, easy yes or no questions, and then maybe around 5 open ended questions. It feels their standards are super high.

      Interview questions [1]

      Question 1

      What would you do if you saw a coworker clock in for another coworker that is running late?
      Answer question
      1

      Collections Representative Interview

      6 Aug 2024
      Anonymous interview candidate
      Canton, OH
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 3 months. I interviewed at Synchrony (Canton, OH) in Jun 2024

      Interview

      Long,prolonged process 3 interviews. I can tell interviewer did not want to hire regardless of my experience me seems like another woke company only looking to hire certain individuals waste of time

      Interview questions [1]

      Question 1

      Why do you wanna work here
      Answer question

      Collection Representative Interview

      5 Jun 2024
      Anonymous employee
      Manila, Manila
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Synchrony (Manila, Manila) in Feb 2024

      Interview

      Easy Interview process from Initial to final interview. Just prepare and be yourself at all times and make sure to check your emails or follow up with HR as much as possible. The starting date takes a lot of time since most of the accounts will start from June onwards.

      Interview questions [1]

      Question 1

      Tell me something about yourself.
      1 Answer

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