First you apply online. It did not take very long before I got a computer generated phone call, saying that they wanted to interview me over the phone. I called them back, and they interviewed me (I think it was from Corporate, because they read from a sheet asking me questions). The questions consisted of mostly customer service, and how you would react to stressful situations, etc. Remember...the customer comes first, and no matter how stressed out you may be, you cannot show that to the customer. You must help them as much as possible, and show them kindness and respect. If you cannot answer their question(s), you need to find someone who can. Customer satisfaction comes first with any retail position. Safety is way up on the list as well. Basically...the interview is common sense on how you should treat any other human being. The Golden Rule....do unto others as you would like them to do unto you. After I answered all of the questions, they told me about the position they had just interviewed me for, then they told me a dollar amount per hour that the position paid. They asked if it was acceptable. I said...yes. Then they set me up with an in-store interview. The in-store interview (which may or may not be at the store you will actually be working for), went pretty much the same. A few customer service questions, safety questions, and "what would you do in this situation" questions.