I applied online. The process took 4 weeks. I interviewed at Trupp HR (Portland, OR) in Apr 2018
Interview
The interview process included the usual questions asked to demonstrate a candidate's qualifications. The interviewers asked questions about past situations and how I handled them, rather than questions about what I would do / how I would handle a scenario for them and their clients. While the questions they asked weren't bad, they didn't really allow me to demonstrate the value I could provide.
I had my in-person interview two weeks after the phone screen. I emailed Trupp one week after my interview to inquire about the status of the position. I didn't receive a reply so I emailed them again four days later. I finally received a call the next day, which was two weeks after my in-person interview, indicating that they were moving forward with another candidate. I understand that they probably wanted a signed offer letter in hand before letting the other candidates know they weren't receiving offers, but a quick email reply letting candidates know they were still deciding would have been nice.
For a company that sells HR services and products, and is the consulting business, I expect them to understand the importance of a good candidate (or employee) experience. The tone you set during the recruiting process can go a long way towards having a fruitful and rewarding employee - employer relationship.
Interview questions [1]
Question 1
Describe a challenging situation and how you handled it?
I applied online. The process took 1 week. I interviewed at Trupp HR (Portland, OR) in Feb 2016
Interview
Got an email to schedule an interview, they were very accommodating with my schedule and location offering to come to me for the interview but I ended up meeting them at their downtown office. I did quite a bit of research on the company before hand since I had never heard of it, it is a great business model and employees seemed to really like working there. I was very excited about the opportunity based off what I had learned. The interview was a bit different. Nowadays, interviews are very open ended and don't really ask behavioral or situational questions, more about job history or really generic; but they asked situational, specific questions. It took a full hour. I felt very good about the interview and expected a call back for a second interview, however, following the interview, I let 2 weeks go by and I called and emailed 2 times each and didn't get a response to anything, not even a courtesy call back to say they went a different direction. The company is not good at follow up.
Interview questions [1]
Question 1
Very situational questions and they would build more questions off their question:
tell me about a time you had to do benefit enrollments for the first time? how did it go? what would you do differently looking back now?
Thanks for the feedback. I’m delighted that you found Trupp HR to be accommodating and that your interview was a positive experience. We pride ourselves on conducting interviews that focus on the applicant’s ability to perform job functions and think critically rather than open ended questions that lack clear direction and leave the applicant uncomfortable and unsure how to respond.
At Trupp HR, we are committed to providing an elevated applicant experience that includes prompt feedback and applicant communication so I’m disappointed to hear that follow-up was less than exceptional. Rest assured your feedback will be used to improve our recruiting process.
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