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      Verizon

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      Customer Service Supervisor Interview

      25 Oct 2016
      Anonymous interview candidate
      New York, NY

      Other Customer Service Supervisor interview reviews for Verizon

      Customer Service Supervisor Interview

      20 Jul 2023
      Anonymous employee
      Atlanta, GA
      Accepted offer
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Verizon (New York, NY) in Aug 2012

      Interview

      group interview with multiple supervisors. SOAR format. Can be intimidating. You sit in a room with yourself and at least 2 current supervisors. they ask formatted questions and expect a full description of the situation, action, resolution. must give lots of detail. If this interview is sucesful, there is a second interview with the associate director/director before job offer is given.

      Interview questions [1]

      Question 1

      Tell me a time when you had a conflict with another employee and how did you handle it?
      Answer question
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at Verizon (Atlanta, GA) in Jul 2019

      Interview

      3-step interview process: 1) Brief Call with the Recruiter, 2) Interview with Hiring Manager, 3) Interview with Sr. Managers in the Department. Interview was simple and they gave lots of information regarding the role.

      Interview questions [1]

      Question 1

      What social media platform is currently trending most right now?
      Answer question

      Customer Service Supervisor Interview

      21 Aug 2018
      Anonymous employee
      Accepted offer
      Negative experience
      Difficult interview

      Application

      I applied in-person. I interviewed at Verizon

      Interview

      The interview is normally with an HR business partner and a Senior Manager. They are looking for very specific things in your interview. It's graded on a score of 0-5 and a score of 2 or less, means you're automatically disqualified for the position regardless of references, experience or ability to do the job.

      Customer Service Supervisor Interview

      10 Jun 2018
      Anonymous employee
      Charlotte, NC
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied in-person. The process took 4 weeks. I interviewed at Verizon (Charlotte, NC) in Jun 2018

      Interview

      It was about 4 weeks long and behavioral based questions . You had to go through 3 separate interviews and each interview was with different levels of management. First with hr, the \n senior managers, then the directoe.

      Interview questions [1]

      Question 1

      Tell me abut a time where you had to prioritize your work? What did you do? What was the outcome?
      Answer question