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      Verizon

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      Customer Care Representative Interview

      13 Feb 2013
      Anonymous interview candidate
      New York, NY

      Other Customer Care Representative interview reviews for Verizon

      Customer Care Representative Interview

      23 Jun 2023
      Anonymous employee
      Albuquerque, NM
      Accepted offer
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Verizon (New York, NY) in Jan 2013

      Interview

      I was brought in to an open house in New York City, I thought it was going to be a group interview, but it was about a dozen 1:1's at once. My interviewer was an asst manager, he was really nice, waited about 20 more minutes for an interview with HR. Went great, then I was contacted by HR in North Carolina offering me the job, and telling me about the background check. The background check started and they called me during the most inconvenient hours, during school, and they would call 4-10 times while I was in the midst of class. I was made to go to take a drug test, which I wasn't refunded for the transportation to get there. I was called back a week later from an HR woman in Connecticut, asking me about a discrepancy on my application (there was an error with my dates on one of my jobs, but it was just an error). I was told she was going to call me back the next day and let me know. I waited all day, until 9PM at night, nervous at my wits end, thinking I was going to get this job. However she didn't call me until the following day and told me the offer was going to be rescinded because of the one discrepancy. I can't believe how ridiculous the interview process is for this company. Even Apple (the richest company in the world) doesn't go as in depth. I had to take time out of my day and money out of my pocket to get things done and wasn't refunded. You would think you were applying for a seat in the US Senate. I will never be applying to the fascist company that is Verizon Wireless.

      Interview questions [1]

      Question 1

      What are you not looking forward to with this position?
      Answer question
      2
      Positive experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Verizon (Albuquerque, NM)

      Interview

      Uses the star method for a portion of the interview process. Also, would present you with two scenarios and role play scenarios. Scenarios would be sent out to you via email prior the interview to practice.

      Interview questions [1]

      Question 1

      Name a time where you went through a difficult situation and what was the outcome.
      1 Answer

      Customer Care Representative Interview

      10 Sept 2022
      Anonymous employee
      Orlando, FL
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 1+ week. I interviewed at Verizon (Orlando, FL) in Sept 2021

      Interview

      It was pretty standard. It was virtually done since I applied for a WFH position. The role play process was ok, but definitely different than your standard STAR method process. But other than not it was fine

      Interview questions [1]

      Question 1

      They provided a scenario and I had to role play it out as if I was the agent
      Answer question

      Customer Care Representative Interview

      24 Nov 2021
      Anonymous employee
      Atlanta, GA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 5 months. I interviewed at Verizon (Atlanta, GA) in Jun 2021

      Interview

      The interview was through blue jeans and you’re asked to do two role playing scenarios, on camera. They provide you with the information prior to the interview. It was really fast and I heard something back a week later. The onboarding process was tedious, my start date got pushed back so many times. That’s the only thing that I would say was complicated

      Interview questions [1]

      Question 1

      Why do you want to work for verizon? What do you plan to do working for the company career wise?
      Answer question