I applied online. The process took 2 weeks. I interviewed at Wells Fargo (Charlotte, NC) in Mar 2016
Interview
After`applying online they sent me an email with a link to go to for available interview dates. Once I chose a date I would then attend the interview which was a group interview, with resume and scrap piece of paper in hand. If you did well during the group interview they would call you between 3-5 business days for a in-person interview at the branch wou would be working at. If you didn't do well then you would receive an email instead of phone call within the next 3-5 business days.
Interview questions [1]
Question 1
Professionally, describe a time you had to overcome an obstacle? What did you learn about yourself?
The first interview was a AI online. Second was at the branch with the manager. Very comfortable, relaxed one on one. However, instead of one week to hear final it took 3. But it sounded like the position itself was being eliminated.
Interview questions [1]
Question 1
How comfortable I would be teaching customers our new apps.
I applied online. I interviewed at Wells Fargo (Hallandale Beach, FL)
Interview
Average questions ie; how to assess risk, how have you handled certain customer service situations, when to escalate something to a manager, have you ever balanced a cash drawer.... etc
Interview questions [1]
Question 1
Describe a time or situation where you had to go above and beyond to handle an upset customer
I applied online. I interviewed at Wells Fargo (Hillsboro, OR)
Interview
Process was quite odd. Branch was very boring, seemed like they only had three employees. Interview consisted about 6 questions based around customer service, technologies and giving various examples. Said that performance was based on risk mitigation
Interview questions [1]
Question 1
Give an example of something that your colleague did that was unethical and what did you do about it