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      Wolters Kluwer

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      Wolters Kluwer interviewsWolters Kluwer Associate Product Support interviewsWolters Kluwer interview


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      Associate Product Support Interview

      26 Jan 2017
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      The process took 2 weeks. I interviewed at Wolters Kluwer

      Interview

      Off the bat the recruiter was kind of rude. The phone call kept cutting in and out, and when I would ask if she could repeat the question she seemed to get annoyed. She sounded as if she'd rather be doing something else with her time. She then brought up the hourly wage of the job and asked if in would accept/be okay with it. Which I thought was odd because she barely addressed the duties of the position. At the end of the call the recruiter said she would contact me the following week on a status update. That never happened so I had to reach out to her..I didn't get the position but she was kind enough to offer me a chance for another position with the company. That's the only nice thing I can say I gained from my experience with her.

      Interview questions [4]

      Question 1

      Standard Customer Service Behavior Questions
      Answer question

      Question 2

      Tell me about a time when you dealt with an angry customer and how you dealt with it
      Answer question

      Question 3

      Tell me about a time when you made a mistake with a customer and resolved it
      Answer question

      Question 4

      Are you willing to work OT, weekends, holidays if necessary?
      Answer question
      2