It is laid back. They want to know that you have experience working with people that have special needs and/or behavioral disorders. Because of COVID some people were interviewed via phone. Before meeting with management, you are asked to write answers to some questions regarding why you want the job, what experience you have, etc. This is partly.to ensure you will be able to document incidents effectively in English, although your writing skills do not have to be perfect at all. During the interview they show you a residence or school where you may be hired. Management is friendly and welcoming.