Customer Service Representative applicants have rated the interview process at Xerox with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 62% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 49 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Xerox overall takes an average of 36 days.
Common stages of the interview process at Xerox as a Customer Service Representative according to 4 Glassdoor interviews include:
Background check: 18%
One on one interview: 18%
Skills test: 18%
Phone interview: 18%
Personality test: 9%
Group panel interview: 9%
IQ intelligence test: 9%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Xerox (Moosic, PA) in Sept 2015
Interview
The interview process was very short, they ask maybe five questions only. The interviews are conducted by supervisors or support staff. Questions are asked quickly and are generally pretty simple.
Interview questions [1]
Question 1
What do you feel like you could bring to the call center?
I applied online. The process took 1+ week. I interviewed at Xerox (Saint John, NB) in Dec 2024
Interview
Went great interviewers were really friendly went over everything I asked and answered all my questions asked relevant questions pertaining to the job gave the option to use personal or professional scenarios
Plusieurs entretiens en visio, pas de difficultés particulières rencontrées. Les RH étaient sympathiques et ont bien expliqué les différents avantages proposés ainsi que les modalités d'entretien. Tout était clair, pas de difficultés particulières
It was very great, very informative. And the interviewer really knew how to make me feel comfortable. And I'm very happy that I chose them. It was absolutely amazing. I really look forward to working with them in the future