Xerox Reviews | Glassdoor.co.uk

Xerox Reviews

Updated 20 January 2019
6,201 reviews

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2.8
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Xerox Chief Executive Officer John Visentin
John Visentin
112 Ratings

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Pros
  • "Good team, great atmosphere, nice work-life balance" (in 340 reviews)

  • "Good work life balance, cab facilities , work from home option" (in 203 reviews)

Cons
  • "Work-Life balance needs improvment" (in 106 reviews)

  • "Once you are in there is no raises or incentives at all" (in 203 reviews)

More Pros and Cons

  1. Helpful (1)

    "Xerox UK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Channel Sales in Uxbridge, England
    Former Employee - Channel Sales in Uxbridge, England

    I worked at Xerox full-time

    Pros

    Great support network and alliances, reputable within industry making easy sales possible !

    Cons

    Multiple changes in structure resulting in loss of many key staff members


  2. "Not what it was"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Xerox full-time

    Pros

    Prestigious company name to work for. Some departments better than others.
    The people...ok, most of the people.
    Online training is there if you want it.

    Cons

    The only constant is change.
    Company is changing into another faceless organisation.
    Salary in certain divisions is below London Average.
    Pay renumeration is poor. Just under 10% over 20 years

    Advice to Management

    I have enjoyed working for Xerox over the years, yet the recent changes have demotivated me as well as some of my colleagues yet you expect us to get on with it.

  3. "Sales Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Account Manager in Manchester, England
    Current Employee - Sales Account Manager in Manchester, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Xerox full-time (More than a year)

    Pros

    Great training, learning and development opportunities. Given lots of responsibility and opportunity to earn good money following the initial 3 month induction period. Powerful, global brand which is recognised by everyone in the industry and gives you a great advantage when speaking to customers.

    Cons

    3 month induction period was not utilised effectively to build up knowledge of the products, industry and selling. Unrealistic targets are set which are affected by the constant changes throughout the year. Industry is on the decline and the company is going through a transition period (as are many competitors) whereby they are downscaling to reduce costs.

    Advice to Management

    Price the products realistically in line with the rest of the market to give the sales people a better chance out there. Provide rotation opportunities around the business during the 3 year graduate program to give young professionals the chance to experience a variety of job roles and find their ideal role.


  4. "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Xerox full-time

    Pros

    Good learning and development opportunities

    Some amazing colleagues

    Business had potential to thrive if they get the strategy right

    Good benefits package

    Flexible working

    Cons

    Territories are divided unequally/unfairly

    Demotivated workforce , high turnover of staff

    Extreme number of redundancies affecting the business to operate effectively

    Not an environment where you can be creative. The company needs to move with the times to attract fresh talent

    Lots of politics

    Bad management

    Too much constant change

    Advice to Management

    Pay plan does not reflect the businesses strategy which drives sales teams to drop good opportunities, as these would not hit target.

    Communicate changes to your employees, don’t leave everyone in the dark. Be inspiring & treat your employees as more than just a number.


  5. "Used to be a terrific place to work."

    StarStarStarStarStar
    Former Employee - Various in Uxbridge, England
    Former Employee - Various in Uxbridge, England
    No opinion of CEO

    I worked at Xerox full-time (More than 10 years)

    Pros

    Benefits and pay are fair.

    Cons

    Distinct lack of corporate leadership over the past 10 years. May improve under new CEO.


  6. "Service Delivery Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Delivery Manager in London, England
    Former Employee - Service Delivery Manager in London, England
    Negative Outlook

    I worked at Xerox full-time (More than 8 years)

    Pros

    Great People, Great Culture, Flexible working conditions

    Cons

    Slow to change and fail to deliver on the basics for its customers. Simple toner delivery issues (address label changes) never fixed. You cannot deliver on the big ideas if the customer's basic needs are inconsistently met.

    Advice to Management

    Listen to client feedback, own the problems and own the solutions to those problems and you'll win client relationships.


  7. "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Xerox full-time

    Pros

    Friendly people within the company

    Cons

    Feel like a number instead of a person. Decisions not made quickly from management.

  8. "Xerox Careers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Delivery Manager in London, England
    Current Employee - Service Delivery Manager in London, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Xerox full-time (More than 10 years)

    Pros

    People, Culture, Client Relationship Management, Innovation and Governance

    Cons

    Inconsistent and fluid GTM Strategy; migration from customer-centric to shareholder-centric vision at C-Level


  9. "Lot's of pro's but a number of con's"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Manager in London, England
    Current Employee - Client Manager in London, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Xerox full-time (More than 3 years)

    Pros

    Great Brand Recognition and products/ services
    Great people who have some industry leading experience
    Work/ life balance is excellent - accommodates home working and managing own diary
    Opportunity to earn well and get some great experience

    Cons

    Lack of strategic direction
    Employee loyalty not regarded highly
    Salaries typically hard to increase and progression opportunities are unclear

    Advice to Management

    Invest more in your people
    Set clear strategic direction


  10. "In Decline"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Uxbridge, England
    Former Employee - Anonymous Employee in Uxbridge, England
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Xerox full-time (More than 10 years)

    Pros

    In the 10 years I worked for Xerox I was able to develop my skills and move onto another company after redundancy which affected alot of the staff in the Uxbridge site. The people I worked with were great, the benefits were good, and we were able to work flexible hours at the time.

    Cons

    Lack of stability & clear direction. Lack of innovation.