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    Xerox Reviews

    Updated 20 January 2019
    6,201 reviews

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    2.8
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    Xerox Chief Executive Officer John Visentin
    John Visentin
    112 Ratings

    Employee Reviews

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    Pros

    • "Good team, great atmosphere, nice work-life balance" (in 340 reviews)

    • "Good work life balance, cab facilities , work from home option" (in 203 reviews)

    Cons

    • "Work-Life balance needs improvment" (in 106 reviews)

    • "Once you are in there is no raises or incentives at all" (in 203 reviews)

    More Pros and Cons

    1. Helpful (1)

      "Xerox UK"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Channel Sales in Uxbridge, England
      Former Employee - Channel Sales in Uxbridge, England

      I worked at Xerox full-time

      Pros

      Great support network and alliances, reputable within industry making easy sales possible !

      Cons

      Multiple changes in structure resulting in loss of many key staff members

    2. "Not what it was"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at Xerox full-time

      Pros

      Prestigious company name to work for. Some departments better than others.
      The people...ok, most of the people.
      Online training is there if you want it.

      Cons

      The only constant is change.
      Company is changing into another faceless organisation.
      Salary in certain divisions is below London Average.
      Pay renumeration is poor. Just under 10% over 20 years

      Advice to Management

      I have enjoyed working for Xerox over the years, yet the recent changes have demotivated me as well as some of my colleagues yet you expect us to get on with it.

      3. Join the Xerox team
      See Our Latest Jobs

    3. "Sales Account Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Sales Account Manager in Manchester, England
      Current Employee - Sales Account Manager in Manchester, England
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at Xerox full-time (More than a year)

      Pros

      Great training, learning and development opportunities. Given lots of responsibility and opportunity to earn good money following the initial 3 month induction period. Powerful, global brand which is recognised by everyone in the industry and gives you a great advantage when speaking to customers.

      Cons

      3 month induction period was not utilised effectively to build up knowledge of the products, industry and selling. Unrealistic targets are set which are affected by the constant changes throughout the year. Industry is on the decline and the company is going through a transition period (as are many competitors) whereby they are downscaling to reduce costs.

      Advice to Management

      Price the products realistically in line with the rest of the market to give the sales people a better chance out there. Provide rotation opportunities around the business during the 3 year graduate program to give young professionals the chance to experience a variety of job roles and find their ideal role.

    4. "Account Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at Xerox full-time

      Pros

      Good learning and development opportunities

      Some amazing colleagues

      Business had potential to thrive if they get the strategy right

      Good benefits package

      Flexible working

      Cons

      Territories are divided unequally/unfairly

      Demotivated workforce , high turnover of staff

      Extreme number of redundancies affecting the business to operate effectively

      Not an environment where you can be creative. The company needs to move with the times to attract fresh talent

      Lots of politics

      Bad management

      Too much constant change

      Advice to Management

      Pay plan does not reflect the businesses strategy which drives sales teams to drop good opportunities, as these would not hit target.

      Communicate changes to your employees, don’t leave everyone in the dark. Be inspiring & treat your employees as more than just a number.

    5. "Used to be a terrific place to work."

      StarStarStarStarStar
      Former Employee - Various in Uxbridge, England
      Former Employee - Various in Uxbridge, England
      No opinion of CEO

      I worked at Xerox full-time (More than 10 years)

      Pros

      Benefits and pay are fair.

      Cons

      Distinct lack of corporate leadership over the past 10 years. May improve under new CEO.

    6. "Service Delivery Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Service Delivery Manager in London, England
      Former Employee - Service Delivery Manager in London, England
      Negative Outlook

      I worked at Xerox full-time (More than 8 years)

      Pros

      Great People, Great Culture, Flexible working conditions

      Cons

      Slow to change and fail to deliver on the basics for its customers. Simple toner delivery issues (address label changes) never fixed. You cannot deliver on the big ideas if the customer's basic needs are inconsistently met.

      Advice to Management

      Listen to client feedback, own the problems and own the solutions to those problems and you'll win client relationships.

    7. "Account Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I have been working at Xerox full-time

      Pros

      Friendly people within the company

      Cons

      Feel like a number instead of a person. Decisions not made quickly from management.

    8. "Xerox Careers"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Service Delivery Manager in London, England
      Current Employee - Service Delivery Manager in London, England
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at Xerox full-time (More than 10 years)

      Pros

      People, Culture, Client Relationship Management, Innovation and Governance

      Cons

      Inconsistent and fluid GTM Strategy; migration from customer-centric to shareholder-centric vision at C-Level

    9. "Lot's of pro's but a number of con's"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Client Manager in London, England
      Current Employee - Client Manager in London, England
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at Xerox full-time (More than 3 years)

      Pros

      Great Brand Recognition and products/ services
      Great people who have some industry leading experience
      Work/ life balance is excellent - accommodates home working and managing own diary
      Opportunity to earn well and get some great experience

      Cons

      Lack of strategic direction
      Employee loyalty not regarded highly
      Salaries typically hard to increase and progression opportunities are unclear

      Advice to Management

      Invest more in your people
      Set clear strategic direction

    10. "In Decline"

      StarStarStarStarStar
      Former Employee - Anonymous Employee in Uxbridge, England
      Former Employee - Anonymous Employee in Uxbridge, England
      Recommends
      Negative Outlook
      No opinion of CEO

      I worked at Xerox full-time (More than 10 years)

      Pros

      In the 10 years I worked for Xerox I was able to develop my skills and move onto another company after redundancy which affected alot of the staff in the Uxbridge site. The people I worked with were great, the benefits were good, and we were able to work flexible hours at the time.

      Cons

      Lack of stability & clear direction. Lack of innovation.