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      Xola

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      Technical Support Representative Interview

      12 Apr 2017
      Anonymous interview candidate
      Houston, TX

      Other Technical Support Representative interview reviews for Xola

      Technical Support Representative Interview

      21 Feb 2018
      Anonymous employee
      Houston, TX
      Accepted offer
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Xola (Houston, TX) in Apr 2017

      Interview

      Applied 3/27 On 4/3 sent an email for a phone interview. On the day of the interview the operations manager forgot to call me (major red flag!) was rescheduled for phone interview and was once again forgot about. About two hours later the operations manager attempted to call but I did not answer. Was sent an e-mail the next day thanking me for the so-called interview but were moving forward with other candidates.
      3
      avatar
      Xola response
      9y
      I'm sorry you had a bad experience with the interview process. We try to reach all applicants at the scheduled time and follow-up in the event of a missed interview. We appreciate your feedback and will aim not to repeat our mistakes. Thank you for your time.
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Xola (Houston, TX) in Jan 2018

      Interview

      First have a phone interview with their Hr rep, setup a time and had a one on one with their Customer Success Manager and their Director of Customer Success via Zoom. Spoke with them for about 30 minutes.

      Interview questions [1]

      Question 1

      What are some things that have set you apart from other organizations?
      Answer question

      Technical Support Representative Interview

      21 Feb 2018
      Anonymous employee
      Houston, TX
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 3 weeks. I interviewed at Xola (Houston, TX) in Jan 2018

      Interview

      The whole interview process took about 3 total. Thats from start to finish. Ashley reached out to make first contact via phone and that initial conversation took about 10 minutes. Upon receiving a call back to set up the second interview, I met with Angelo and that actual Houston location and Zoomed (video) in with Ashley. This interview took maybe 30 minutes or so with some time at the end to ask questions.

      Interview questions [1]

      Question 1

      Question: Tell me about a time when you had faced a challenge you were uncomfortable with? How did you handle it, and what was the resolution?
      Answer question