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      Senior Customer Success Manager Interview

      18 Feb 2026
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at eGain

      Interview

      1st test was aptitude test, 2nd was functional and 3rd is a face to face interview with hiring manager and CEO. I didn't have good experience during the face to face interview. The hiring manager was kind of rude and stopped asking questions after checking my resume. so just in 5 mins he just stopped looked disappointed which really broke my confidence and I couldn't answer his next question properly. If they didn't think that my past experience aligns with what they are looking for, they souldn't have called me. I spent alot of time for the 1st test, the functional test and even for the interview. Its just really tiring when you are not taken seriously during the interview. I hope this helps someone to be prepared mentally if you are going for an interview.

      Interview questions [1]

      Question 1

      Why do you want to become CSM?
      Answer question

      Other Senior Customer Success Manager interview reviews for eGain

      Senior Customer Success Manager Interview

      30 Mar 2022
      Anonymous interview candidate
      Independence, MO
      No offer
      Negative experience
      Difficult interview

      Application

      I applied through a recruiter. The process took 1 week. I interviewed at eGain (Independence, MO)

      Interview

      I received an email from a recruiter asking me to apply. Had a very short conversation with her, verifying that my experience met the JD requirements, then she submitted my resume to the HM. I was selected for the next phase solely off my resume then sent a 58 min assessment as a next step. She asked me to complete the assessment that day and as fast as possible. The need of timely completion was reiterated several times even though I told her I was home sick that day. When I looked at the assessment test, I declined and withdrew from being considered. If you are good at algebra, word problems, patterns, or math in general, you will be fine , but the assessment is not relevant at all to the position or your experience, skill sets as a CSM. For me, I am not actively looking, and since there was no talk of the product, position, culture, or anything that would create excitement about role , taking an hour long assessment while sick, wasn’t worth it for me personally.

      Interview questions [1]

      Question 1

      How many years of SaaS do you have? How many years of experience do you have as a CSM?
      Answer question
      5

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